<div dir="ltr"><div><div><div><div><div><div>Hi,<br><br></div>I've done some additional testing in my testing environment and I seem to have fixed everything by doing a semi fresh installation.<br><br></div>This means that I've movede the /opt/rt4 directory to a back-up location and from there did a ./configure & make install for RT 4.2.1 (I skipped the DB step since I've already applied the 4.2.1 changes)<br>
<br></div>After installation I reinstalled all extensions that I use, put back my original RT_SiteConfig.pm, reapplied all other customizations under /opt/rt4/local/ and after that I've started everything back up again.<br>
<br></div>Once all of that was done my testing environment was working perfectly again! Or I should say, version 4.2.1 works and the weird HTML stuff is fixed.<br><br></div>I'm guessing that "one" of my customizations was the cause, but doing this reinstallation also fixed some other issues we were seeing. I'll make a separate post about this or even file a bug report for the left over problems that we are still seeing with the simplified recepient list.<br>
<br></div>Anyways, for me this was the fix and we're planning a moment for doing this fix in production pretty soon.<br><div><div><br><div><div><div><br></div></div></div></div></div></div><div class="gmail_extra"><br>
<br><div class="gmail_quote">2013/12/17 Michael Polenske <span dir="ltr"><<a href="mailto:Michael.Polenske@skm-skyline.de" target="_blank">Michael.Polenske@skm-skyline.de</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p> <<642 11111>> <font>Good morning,<br>
<br>
we also have this problem, that since 4.2.1 we have html tags in some (not in all, but I have no idea why sometimes and sometimes not ..) replies.<br>
<br>
<br>
So, I opened a ticket in testqueue:<br>
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Subject: 11111<br>
MIME-Version: 1.0<br>
X-Mailer: MIME-tools 5.504 (Entity 5.504)<br>
Content-Disposition: inline<br>
X-RT-Interface: Web<br>
Message-ID: <<a href="mailto:rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
Content-Transfer-Encoding: binary<br>
X-RT-Original-Encoding: utf-8<br>
Content-Length: 19<br>
<br>
2222222222222222222<br>
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<br>
And then I do a reply via webinterface, now we have html tags in reply<br>
<br>
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MIME-Version: 1.0<br>
In-Reply-To: <<a href="mailto:rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de</a>><br>
X-Mailer: MIME-tools 5.504 (Entity 5.504)<br>
Content-Disposition: inline<br>
X-RT-Interface: Web<br>
References: <<a href="mailto:rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de</a>><br>
<<a href="mailto:RT-Ticket-642@test.skm-skyline.de" target="_blank">RT-Ticket-642@test.skm-skyline.de</a>><br>
Content-Type: text/plain; charset="utf-8"<br>
Message-ID: <<a href="mailto:rt-4.2.1-4704-1387269993-1445.642-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-4704-1387269993-1445.642-0-0@test.skm-skyline.de</a>><br>
Content-Transfer-Encoding: binary<br>
X-RT-Original-Encoding: utf-8<br>
RT-Send-CC:<br>
Content-Length: 150<br>
<br>
On Tue Dec 17 09:42:23 2013, mpolenske wrote:<br /><br>
> 2222222222222222222<br /><br>
<br /><br>
-- <br /><br>
Viele Grüße<br /><br>
Michael Polenske<br>
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<br>
>From my point of view the headers seem to be identical ... Attached a screenshot how it look like in webinterface<br>
<br>
<br>
Cheers - Michael</font></p><div><div class="h5"><font><br>
<br>
<br>
<br>
<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">mailto:rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin Falcone<br>
Sent: Freitag, 13. Dezember 2013 17:10<br>
To: <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Problem with HTML tags appearing in correspondence<br>
<br>
Having attempted to Reply using the Rich Text Editor on a clean RT<br>
4.2.1 install, I cannot replicate this at all.<br>
<br>
Since you see literal HTML tags being recorded in ticket history, this points to something broken in your use of the RichText editor.<br>
<br>
Can one of the reporters please provide show a test correspondence with the problem with Show Full Headers, and then with Download with headers for each of the pieces.<br>
<br>
Thanks<br>
<br>
-kevin<br>
<br>
On Thu, Dec 12, 2013 at 06:45:10AM +0800, Lai Zit Seng wrote:<br>
> I seem to be experiencing the same problem as mentioned in:<br>
> [4]<a href="http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html" target="_blank">http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html</a><br>
> I don't have custom templates. The HTML tags are only appearing when replying through the<br>
> web interface. Disabling the Rich Text Editor avoids this problem. Hope this can be fixed?<br>
> Regards,<br>
</font></div></div>
<p></p>
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</blockquote></div><br><br clear="all"><br>-- <br>Bart G.
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