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</o:shapelayout></xml><![endif]--></head><body lang=DE link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Good morning,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>thanks Bart for your test – I’ve done the same this morning, and I can confirm that the problem is gone on a fresh installation of RT-4.2.1.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>I wonder if this is _<i>really</i>_ coming from your customization. We only have installed two extensions (“mandatory on transition” and “command by mail”), but in general we use a more or less “default” installation. I guess it is an issue by updating from 4.2.0 to 4.2.1 – but this is only my suspicion, without deeper knowledge.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>@RT: I’ve done backup before new installation – do you want the archive for some tests ?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Cheers – Michael<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>BTW: merry christmas everyone on this list and a happy new year </span><span lang=EN-US style='font-size:10.0pt;font-family:Wingdings;color:#1F497D'>J</span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Bart<br><b>Sent:</b> Donnerstag, 19. Dezember 2013 09:54<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> Re: [rt-users] Problem with HTML tags appearing in correspondence<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><div><div><div><div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Hi,<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>I've done some additional testing in my testing environment and I seem to have fixed everything by doing a semi fresh installation.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>This means that I've movede the /opt/rt4 directory to a back-up location and from there did a ./configure & make install for RT 4.2.1 (I skipped the DB step since I've already applied the 4.2.1 changes)<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>After installation I reinstalled all extensions that I use, put back my original RT_SiteConfig.pm, reapplied all other customizations under /opt/rt4/local/ and after that I've started everything back up again.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>Once all of that was done my testing environment was working perfectly again! Or I should say, version 4.2.1 works and the weird HTML stuff is fixed.<o:p></o:p></p></div><p class=MsoNormal style='margin-bottom:12.0pt'>I'm guessing that "one" of my customizations was the cause, but doing this reinstallation also fixed some other issues we were seeing. I'll make a separate post about this or even file a bug report for the left over problems that we are still seeing with the simplified recepient list.<o:p></o:p></p></div><p class=MsoNormal>Anyways, for me this was the fix and we're planning a moment for doing this fix in production pretty soon.<o:p></o:p></p><div><div><p class=MsoNormal><o:p> </o:p></p><div><div><div><p class=MsoNormal><o:p> </o:p></p></div></div></div></div></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>2013/12/17 Michael Polenske <<a href="mailto:Michael.Polenske@skm-skyline.de" target="_blank">Michael.Polenske@skm-skyline.de</a>><o:p></o:p></p><div><p><<642 11111>> Good morning,<br><br>we also have this problem, that since 4.2.1 we have html tags in some (not in all, but I have no idea why sometimes and sometimes not ..) replies.<br><br><br>So, I opened a ticket in testqueue:<br>-------------------------------------cut-------------------------------------<br>Subject: 11111<br>MIME-Version: 1.0<br>X-Mailer: MIME-tools 5.504 (Entity 5.504)<br>Content-Disposition: inline<br>X-RT-Interface: Web<br>Message-ID: <<a href="mailto:rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de</a>><br>Content-Type: text/plain; charset="utf-8"<br>Content-Transfer-Encoding: binary<br>X-RT-Original-Encoding: utf-8<br>Content-Length: 19<br><br>2222222222222222222<br>-------------------------------------cut-------------------------------------<br><br>And then I do a reply via webinterface, now we have html tags in reply<br><br>-------------------------------------cut-------------------------------------<br>MIME-Version: 1.0<br>In-Reply-To: <<a href="mailto:rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de</a>><br>X-Mailer: MIME-tools 5.504 (Entity 5.504)<br>Content-Disposition: inline<br>X-RT-Interface: Web<br>References: <<a href="mailto:rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-2146-1387269743-1411.0-0-0@test.skm-skyline.de</a>><br> <<a href="mailto:RT-Ticket-642@test.skm-skyline.de" target="_blank">RT-Ticket-642@test.skm-skyline.de</a>><br>Content-Type: text/plain; charset="utf-8"<br>Message-ID: <<a href="mailto:rt-4.2.1-4704-1387269993-1445.642-0-0@test.skm-skyline.de" target="_blank">rt-4.2.1-4704-1387269993-1445.642-0-0@test.skm-skyline.de</a>><br>Content-Transfer-Encoding: binary<br>X-RT-Original-Encoding: utf-8<br>RT-Send-CC:<br>Content-Length: 150<br><br>On Tue Dec 17 09:42:23 2013, mpolenske wrote:<br /><br>> 2222222222222222222<br /><br><br /><br>-- <br /><br>Viele Grüße<br /><br>Michael Polenske<br>-------------------------------------cut-------------------------------------<br><br>From my point of view the headers seem to be identical ... Attached a screenshot how it look like in webinterface<br><br><br>Cheers - Michael<o:p></o:p></p><div><div><p class=MsoNormal><br><br><br><br><br><br>-----Original Message-----<br>From: <a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a> [<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">mailto:rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin Falcone<br>Sent: Freitag, 13. Dezember 2013 17:10<br>To: <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>Subject: Re: [rt-users] Problem with HTML tags appearing in correspondence<br><br>Having attempted to Reply using the Rich Text Editor on a clean RT<br>4.2.1 install, I cannot replicate this at all.<br><br>Since you see literal HTML tags being recorded in ticket history, this points to something broken in your use of the RichText editor.<br><br>Can one of the reporters please provide show a test correspondence with the problem with Show Full Headers, and then with Download with headers for each of the pieces.<br><br>Thanks<br><br>-kevin<br><br>On Thu, Dec 12, 2013 at 06:45:10AM +0800, Lai Zit Seng wrote:<br>> I seem to be experiencing the same problem as mentioned in:<br>> [4]<a href="http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html" target="_blank">http://requesttracker.8502.n7.nabble.com/RT-4-2-1-Weird-issue-with-HTML-comments-correspondense-RT-always-registers-plain-text-with-HTML-tags-td56005.html</a><br>> I don't have custom templates. The HTML tags are only appearing when replying through the<br>> web interface. Disabling the Rich Text Editor avoids this problem. Hope this can be fixed?<br>> Regards,<o:p></o:p></p></div></div></div></div><p class=MsoNormal><br><br clear=all><br>-- <br>Bart G. <o:p></o:p></p></div></div></body></html>