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Hi Jim,<br>
thank you for your reply.<br>
<br>
I see "steal" too, if I'm not the one who took the ticket.<br>
But now, in 4.1.2, I see "take" even if I'm already the owner of the ticket.<br>
<br>
Bye<br>
Cris<br>
<div class="moz-cite-prefix"><br>
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<b>Da:</b> Jim Berry <a class="moz-txt-link-rfc2396E" href="mailto:jim.h.berry@frb.gov">
<jim.h.berry@frb.gov></a><br>
<b>Inviato:</b> Fri Dec 27 2013 14:17:57 GMT+0100 (CET)<br>
<b>A:</b> Guadagnino Cristiano <a class="moz-txt-link-rfc2396E" href="mailto:guadagnino.cristiano@creval.it">
<guadagnino.cristiano@creval.it></a>, '<a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>'
<a class="moz-txt-link-rfc2396E" href="mailto:rt-users@lists.bestpractical.com"><rt-users@lists.bestpractical.com></a><br>
<b>Oggetto:</b> Re: Take in menu of an already taken ticket<br>
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<p style="margin-bottom:12.0pt"><span style="font-size:10.0pt">Cris,<br>
<br>
In the 4.0.x version, I see "Steal" as an item in the Action menu. <br>
<br>
Jim<br>
<br>
-----Original Message-----<br>
From: <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">
rt-users-bounces@lists.bestpractical.com</a> [<a moz-do-not-send="true" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Guadagnino Cristiano<br>
Sent: Friday, December 27, 2013 4:24 AM<br>
To: '<a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>'<br>
Subject: [rt-users] Take in menu of an already taken ticket<br>
<br>
Hi all,<br>
we have a minor problem with our production RT 4.2.1.<br>
<br>
We see a "take" action in the "Actions" menu of already taken tickets.<br>
I never noticed something like this in previous RT releases. Is this normal?<br>
<br>
Bye<br>
Cris</span><o:p></o:p></p>
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