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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:black'>Hi,<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>We are using RT 3.6.1. need create rt command line to find ticket created old than 3 hours ago. That should be easy as:<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>/usr/bin/rt list -t ticket " id=37679 and Created < '-180 minutes' "<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>But the user need add some pending time to ignore, so I did try to create one custom field to record adjust start time<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>/usr/bin/rt list -t ticket " id=37679 and CF.{AdjustStart} < '-180 minutes' " <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>But the problem is RT 3.6.1 didn’t support date type in custom field. So it is not working.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>I also tried to put Pending ignore second in a field, but have no way to make this work for rt 3.6.1<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>/usr/bin/rt list -t ticket " id=37679 and Created < '-180 minutes' + CF.{IgnoreTime} " <o:p></o:p></span></p><p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:black'>Please help.<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='color:black'>Jack<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p></div></body></html>