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Thanks for the quick reply, Kevin.
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<div>Unfortunately though, we're running 4.0.4 version, which explains why I wasnt able to spot that right you mention. </div>
<div>I'll stick to the "workaround-implementation" of steal->untake, for those cases in which the user untaking the ticket is not its owner.</div>
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<div>Oriol.</div>
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