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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am trying to find a way to allow my Tier 1 team to resolve tickets without stealing tickets.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">At this point if someone works on a ticket for two days, or 1 hour, and completes the ticket, the client usually replies back with a thank you or “Yup, everything is good to go.”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I do not want another Tier 1 person to have to Steal the ticket to resolve it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">One caveat about this request is that I know there is a permission out there, “Edit Ticket”, but that gives them a lot more features which I do not want them to have. Specifically, being able to reply to any ticket even if they are not
the owner.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Kind of long winded but hopefully someone can help.<span style="font-size:10.0pt;font-family:"Century Gothic","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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