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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I have recently set a similar scenario and its working well... I use Ubuntu with Postfix for relay mail to Office365 and Fetchmail for retrieving the mail. The tip I can
give you is, to be able to open tickets by mail without users registered in RT you shall give Create Ticket and Respond to Ticket for everyone group in the RT interface.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">>Question: at --url https://localhost/ <--is that supposed to be the FQDN or leave it as localhost?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I used the FQDN and its working well. Even in my first stage test enviroment I used it by seting the hostname in the /etc/hosts file.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">>I can fetch email's from an external email server (Gmail) with success using fetchmail. However, nothing is appearing in the queue's on the RT site. The queue's
name is the same name in the ./fetchmailrc config >which is 'general'.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">The tip I can give you is, to be able to open tickets by mail without users registered in RT you shall give Create Ticket and Respond to Ticket for everyone group in the
RT interface.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I struggled for days with the problem that I set apache to redirect HTTP request to HTTPS... so the Mailgateway didnt work. When I reconfigured apache to use HTTP too it
worked well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">What you should do is to set verbose in the fetchmailrc and post the log here... with the fetchmail configuration also... would be easier to help you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">De:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>Em nome de </b>Joshua Riden<br>
<b>Enviada em:</b> segunda-feira, 13 de janeiro de 2014 18:34<br>
<b>Para:</b> rt-users@lists.bestpractical.com<br>
<b>Assunto:</b> [rt-users] Using Fetchmail to pipe mail into RT.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hi,<o:p></o:p></p>
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<p class="MsoNormal">I am installing Request Tracker 4.2 on CentOS 6.5 with Perl, Apache, and MySQL.<o:p></o:p></p>
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<p class="MsoNormal">I am using Fetchmail as the MDA, and Postfix as the MTA.<o:p></o:p></p>
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<p class="MsoNormal">Google apps is being used as our main email system.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">So far I have resolved all dependencies and initialized the database and got the website going.<o:p></o:p></p>
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<p class="MsoNormal">I can log on as root and navigate the RT site just fine from another workstation.<o:p></o:p></p>
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<p class="MsoNormal">I had to follow the official documentation and do some wiki reading and intensive googling to get me where I am at now.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I need some clear cut instructions on how to successfully pipe emails into RT.
<o:p></o:p></p>
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<p class="MsoNormal">Is the /etc/aliases list required? Or can I just use ./fetchmailrc by itself? /etc/default/fetchmail is not created by default.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">How can I manually pipe emails into my RT instance? What syntax would I use for that? I googled around and could not find anything about that.<o:p></o:p></p>
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<p class="MsoNormal">Here is what my fetchmailrc configuration file looks like..<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">set daemon 30;<o:p></o:p></p>
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<p class="MsoNormal">poll <a href="http://pop.gmail.com">pop.gmail.com</a> proto pop3<o:p></o:p></p>
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<p class="MsoNormal">username "<a href="mailto:jriden@cmhshare.org">jriden@cmhshare.org</a>" password "mypassword"<o:p></o:p></p>
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<p class="MsoNormal">mda "/usr/bin/perl /opt/rt4/bin/rt-mailgate --url <a href="https://localhost/">
https://localhost/</a> \ <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">--queue general --action correspond"<o:p></o:p></p>
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<p class="MsoNormal">keep<o:p></o:p></p>
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<p class="MsoNormal">ssl<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">Question: at --url <a href="https://localhost/">https://localhost/</a> <--is that supposed to be the FQDN or leave it as localhost?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I can fetch email's from an external email server (Gmail) with success using fetchmail. However, nothing is appearing in the queue's on the RT site. The queue's name is the same name in the ./fetchmailrc config
which is 'general'.<br>
<br>
I have viewed all the official documentation on the Best Practical site as well as the wiki and still no luck. I have been battling to get the email part working for 4 days now.<o:p></o:p></p>
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<p class="MsoNormal">If you need any extra information I will be happy to provide it.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks in advance and I look forward to your assistance.<br>
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<br>
-- <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif";background:white">Joshua Riden</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">Operations Support Technician<br>
Information Services </span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Courier New"">Comprehensive Life Resources</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif"">Email: </span>
</b><span style="font-family:"Courier New""><a href="mailto:jriden@cmhshare.org" target="_blank"><b><span style="font-family:"Tahoma","sans-serif"">jriden@cmhshare.org</span></b></a></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif"">Desk</span></b><b><span style="font-family:"Courier New"">:</span></b><b><span style="font-family:"Tahoma","sans-serif""> x5844</span></b><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma","sans-serif"">Mobile</span></b><b><span style="font-family:"Courier New"">: (253)</span></b><b><span style="font-family:"Tahoma","sans-serif"">
</span></b><b><span style="font-family:"Courier New"">355-9877</span></b><o:p></o:p></p>
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