<div dir="ltr">I don’t know if that’s even still valid. I did see this:<div><a href="http://requesttracker.wikia.com/wiki/RtBounceHandler">http://requesttracker.wikia.com/wiki/RtBounceHandler</a></div><div><br></div><div>
We aren’t using that though. We just handle the straight bounce messages in their own queue and then process the message content itself to find the original ticket #. Unless you have a very high volume of tickets it might not be worth it to do that but instead set the “-f” for sendmail to something someone actually receives so they can intervene if a bounce comes back.</div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On 15 January 2014 14:35, Bryon Baker <span dir="ltr"><<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Thanks for the information
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">but where can I download
</span><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1f497d">the
</span><span style="font-size:11.0pt;font-family:"Cambria","serif";color:#1f497d">program rtbouncehandler from?</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Bryon Baker<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Network Operations Manager<u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> - Specialists in Pest Solutions<u></u><u></u></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="tel:800-267-3726" value="+18002673726" target="_blank">800-267-3726</a> • <a href="tel:262-783-6261%20ext.%202296" value="+12627836261" target="_blank">262-783-6261 ext. 2296</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><a href="mailto:cstephan@copesan.com" target="_blank">bbaker@copesan.com</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="http://www.copesan.com/" target="_blank"><span style>www.copesan.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
</div><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Landon Stewart [mailto:<a href="mailto:lstewart@iweb.com" target="_blank">lstewart@iweb.com</a>]
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<b>Sent:</b> Wednesday, January 15, 2014 3:34 PM<br>
<b>To:</b> Bryon Baker<br>
<b>Subject:</b> Re: [rt-users] Question<u></u><u></u></span></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On 15 January 2014 13:13, Bryon Baker <<a href="mailto:bbaker@copesan.com" target="_blank">bbaker@copesan.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Hello All<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I have a question.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">What happen to the NDR message that come from a forwarded or replied to with an invalid email address?<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I cannot find the NDR anywhere. We are reling through an exchange server. On the Suse server I am using postfix to send the message off the Suse server.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Please keep in mind I am not a Linux guru when trying to explain this.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">This thread might answer your question if you are talking about emails bouncing that were sent from RT<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><a href="http://www.gossamer-threads.com/lists/rt/users/91551" target="_blank">http://www.gossamer-threads.com/lists/rt/users/91551</a><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On a side note - We have “SendmailArguments” in RT’s configuration to include ‘-fbounce@<<a href="http://ourdomainname.com" target="_blank">ourdomainname.com</a>>’ and then we have a queue for bounces. I wrote a module that looks at the bounces and attributes
them to the original by ticket # and posts a comment on the original alerting the owner that the email bounced and then marks the bounce email ticket resolved.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">-- <u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Landon Stewart ::
</span><a href="mailto:lstewart@iweb.com" target="_blank"><span style="font-family:"Arial","sans-serif"">lstewart@iweb.com</span></a><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Lead Specialist, Abuse and Security Management<br>
Spécialiste principal, gestion des abus et sécurité<br>
<a href="http://iweb.com" target="_blank">http://iweb.com</a> :: <a href="tel:%2B1%20%28888%29%20909-4932" value="+18889094932" target="_blank">+1 (888) 909-4932</a></span><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div dir="ltr"><div><span style="font-family:arial;font-size:small">Landon Stewart :: </span><a href="mailto:lstewart@iweb.com" style="font-family:arial;font-size:small" target="_blank">lstewart@iweb.com</a><br>
</div><span style="font-family:arial;font-size:small">Lead Specialist, Abuse and Security Management</span><br style="font-family:arial;font-size:small"><span style="font-family:arial;font-size:small">Spécialiste principal, gestion des abus et sécurité</span><br style="font-family:arial;font-size:small">
<span style="font-family:arial;font-size:small"><a href="http://iweb.com" target="_blank">http://iweb.com</a> :: +1 (888) 909-4932</span><br><div><span style="font-family:arial;font-size:small"><br></span></div><div><span style="font-family:arial;font-size:small"><br>
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