<div dir="ltr">Great...<div><br></div><div>After sending multiple emails due to not seeing responses and then finally getting one, I've discovered that the aliases file was malformed. I didn't actually have "--url <a href="http://host.example.com">http://host.example.com</a>". Instead I had "--url http:<a href="http://host.example.com">host.example.com</a>"</div>
<div><br></div><div>/facepalm</div></div><div class="gmail_extra"><br clear="all"><div>-Mathew<br><br>"When you do things right, people won't be sure you've done anything at all." - God; Futurama<div><br>
</div><div>"<span style="background-color:rgb(255,255,255);font-family:arial,sans-serif;font-size:13px;line-height:18px">We'll get along much better once you accept that you're wrong and neither am I." - Me</span></div>
</div>
<br><br><div class="gmail_quote">On Thu, Jan 16, 2014 at 10:37 AM, Landon Stewart <span dir="ltr"><<a href="mailto:lstewart@iweb.com" target="_blank">lstewart@iweb.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">From the server itself what if execute the following while in an SSH session (obviously replacing the <a href="http://host.example.com" target="_blank">host.example.com</a> with the correct fqdn of RT):<div>
<br></div><div>curl <a href="http://host.example.com/" style="font-size:13.076922416687012px;font-family:arial,sans-serif" target="_blank">http://host.example.com</a></div>
<div><br></div><div>What do you get back? If you get a 500 error back from that your problem is not RT related (yet).</div></div><div class="gmail_extra"><div><div class="h5"><br><br><div class="gmail_quote">On 16 January 2014 12:30, Mathew Snyder <span dir="ltr"><<a href="mailto:mathew.snyder@gmail.com" target="_blank">mathew.snyder@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Apologies. I have not been seeing the responses. Checking my spam folder did not turn up the emails either.<div>
<br></div><div>My aliases file contains two entries. One for rt: and the other for rt-comment:</div>
<div><br></div><div>rt: "|/opt/rt4/bin/rt-mailgate --queue general --action correspond --url <a href="http://host.example.com" target="_blank">http://host.example.com</a>"<br></div><div>rt-comment: "|/opt/rt4/bin/rt-mailgate --queue general --action comment --url <a href="http://host.example.com" target="_blank">http://host.example.com</a>"</div>
<div><br></div><div>The web logs don't mention anything about this.<br><div class="gmail_extra"><div><br clear="all"><div>-Mathew<br><br>"When you do things right, people won't be sure you've done anything at all." - God; Futurama<div>
<br></div><div>"<span style="line-height:18px;font-size:13px;font-family:arial,sans-serif">We'll get along much better once you accept that you're wrong and neither am I." - Me</span></div>
</div>
<br><br></div><div><div><div class="gmail_quote">On Thu, Jan 16, 2014 at 5:36 AM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">
On Wed, Jan 15, 2014 at 12:25:17PM -1000, Mathew Snyder wrote:<br>
> Jan 15 17:09:14 zen-rt postfix/qmgr[6294]: 314F2808AD: from=<[26]<a href="mailto:user@example.com" target="_blank">user@example.com</a>>, size=447,<br>
> nrcpt=1 (queue active)<br>
> Jan 15 17:09:15 zen-rt postfix/local[6409]: 314F2808AD: to=<[27]<a href="mailto:rt@host.example.com" target="_blank">rt@host.example.com</a>>,<br>
<div>> relay=local, delay=54, delays=53/0.01/0/0.11, dsn=4.3.0, status=deferred (temporary failure.<br>
> Command output: HTTP request failed: 500 No Host option provided. Your webserver logs may have<br>
> more information or there may be a network problem. )<br>
> Jan 15 17:09:16 zen-rt postfix/smtpd[6375]: disconnect from<br>
</div>> [28]<a href="http://host.example.com" target="_blank">host.example.com</a>[192.168.231.42]<br>
<div>> I have searched around online and have not seen anything that even references this problem. If<br>
> anyone can provide any insight I will be very appreciative.<br>
<br>
</div>You appear to have asked variants on this question a few times.<br>
In each case, a mailing list user asked you for information needed to<br>
help you.<br>
<br>
How are you invoking rt-mailgate, from an aliases file?<br>
Show the alias file, with all the options you are passing to<br>
rt-mailgate.<br>
<br>
Have you read your apache error log? Since you're getting a 500<br>
error, and that's an HTPT status code, I'd look there.<br>
<span><font color="#888888"><br>
-kevin<br>
</font></span></blockquote></div><br></div></div></div></div></div>
</blockquote></div><br><br clear="all"><div><br></div></div></div><span class="HOEnZb"><font color="#888888">-- <br><div dir="ltr"><div><span style="font-family:arial;font-size:small">Landon Stewart :: </span><a href="mailto:lstewart@iweb.com" style="font-family:arial;font-size:small" target="_blank">lstewart@iweb.com</a><br>
</div><span style="font-family:arial;font-size:small">Lead Specialist, Abuse and Security Management</span><br style="font-family:arial;font-size:small"><span style="font-family:arial;font-size:small">Spécialiste principal, gestion des abus et sécurité</span><br style="font-family:arial;font-size:small">
<span style="font-family:arial;font-size:small"><a href="http://iweb.com" target="_blank">http://iweb.com</a> :: <a href="tel:%2B1%20%28888%29%20909-4932" value="+18889094932" target="_blank">+1 (888) 909-4932</a></span><br>
<div><span style="font-family:arial;font-size:small"><br></span></div><div><span style="font-family:arial;font-size:small"><br>
</span></div></div>
</font></span></div>
</blockquote></div><br></div>