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<p class="MsoNormal">Hello,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We are running RT 4.0.7 in production and a test instance of 4.0.18. We have the need to flag
<o:p></o:p></p>
<p class="MsoNormal">tickets from VIPs by comparing the incoming (on create) ticket’s requestor’s email address
<o:p></o:p></p>
<p class="MsoNormal">OR if they are member of a particular Windows AD group. If a match is found, then<o:p></o:p></p>
<p class="MsoNormal">send an email to a specific email address (our group) with Subject: Big Cheese ticket <RT ticket number><o:p></o:p></p>
<p class="MsoNormal">and a short body with the requestors name and email ….let’s say. Maybe action of Notify AdminCC’s<o:p></o:p></p>
<p class="MsoNormal">would be fine in this case.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I found this snippet of code in the RT wiki:<o:p></o:p></p>
<p class="MsoNormal">http://requesttracker.wikia.com/wiki/CustomConditionSnippets<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">return 0 unless $self->TransactionObj->Type eq "Create";<o:p></o:p></p>
<p class="MsoNormal">return 1 if $self->TicketObj->IsWatcher(<o:p></o:p></p>
<p class="MsoNormal"> Type => 'Requestor', Email => 'bigcheese@harvard.edu'<o:p></o:p></p>
<p class="MsoNormal">);<o:p></o:p></p>
<p class="MsoNormal">return 0;<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Which works but only checks against 1 email address. We have 50-60 people in the big cheese group.<o:p></o:p></p>
<p class="MsoNormal">I have written a small perl script which dumps out all the email address for all the big cheese’s in<o:p></o:p></p>
<p class="MsoNormal">a file in /tmp, 1 email per line. Any way to check against that inside RT on create ? Or check if a requestor is in<o:p></o:p></p>
<p class="MsoNormal">a specific Windows AD group ? If yes, trigger the email to our group.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance for any help,<o:p></o:p></p>
<p class="MsoNormal">Mike<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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