<p dir="ltr">Any assistance with this will be appreciated. </p>
<div class="gmail_quote">On Jan 17, 2014 2:12 PM, "Mathew Snyder" <<a href="mailto:mathew.snyder@gmail.com">mathew.snyder@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">For clarification:<div><br></div><div>First CF: Support Type (ST)</div><div><ul><li>System Support</li><li>User Support</li></ul></div><div>Second CF: Support Category (SC)</div><div><ul><li>Hardware -> System Support</li>
<li>Software -> System Support</li><li>Telephony -> System Support</li><li>New Employee -> User Support</li><li>Promotion -> User Support</li><li>Temp Employee -> User Support</li></ul></div><div>Third CF: Support Sub-Category (SSC)</div>
<div><ul><li>Mobile Phone -> Hardware</li><li>Computer -> Hardware</li><li>VPN -> Software</li><li>Anti-virus -> Software</li><li>Email -> Software</li><li>Networking -> Telephony</li><li>Phones -> Telephony</li>
</ul></div><div><br></div><div>This is the original order for I have found that the bug mentioned by Kevin persists in version 4.2.2, at least, in my case, after upgrading from 4.2.1. Selecting System Support will populate Support Category, but selecting a value from Support Category will not populate Support Sub-Category.</div>
<div><br></div><div>As a matter of troubleshooting I have moved Support Sub-Category above Support Category and found that SSC will populate with one of the categories described by SC and all of the associated options (specifically, the Software category). However, changing the value of SC still does not cascade into SSC. SSC retains the Software sub-category and its values and only the Software sub-category regardless of the SC chosen. Reverting the custom fields to their original order does not alter this nor does it go back to not displaying <i>any</i> values in SSC.</div>
<div><br></div><div>Example:</div><div><br></div><div>Selecting System Support from Support Type populates Support Category with Hardware, Software, and Telephony.</div><div><br></div><div>Selecting Hardware from Support Category populates Support Sub-Category with</div>
<div><ul><li>Software</li><ul><li>VPN</li><li>Anti-virus</li><li>Email</li></ul></ul></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div>No value is selected.</div></blockquote><br><div>Selecting Telephony from Support Category populates Support Sub-Category with<br>
</div><div><ul><li>Software</li><ul><li>VPN</li>
<li>Anti-virus</li><li>Email</li></ul></ul></div><blockquote style="margin:0 0 0 40px;border:none;padding:0px"><div>No value is selected.</div></blockquote><br><div>Instead of <br></div><div><ul><li>Telephony<br></li><ul>
<li>Networking</li><li>Phones</li></ul></ul><div>/Example</div></div><div><br></div><div>Selecting User Support from Support Type populates Support Category with all of the expected, relevant values under Support Category. There are no associated Support Sub-Category values for User Support. However, the same issue as above is present. The SSC field is still populated with the Software sub-category.</div>
<div class="gmail_extra"><br clear="all"><div>-Mathew<br><br>"When you do things right, people won't be sure you've done anything at all." - God; Futurama<div><br></div><div>"<span style="line-height:18px;font-size:13px;font-family:arial,sans-serif">We'll get along much better once you accept that you're wrong and neither am I." - Me</span></div>
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<br><br><div class="gmail_quote">On Fri, Jan 17, 2014 at 12:04 PM, Mathew Snyder <span dir="ltr"><<a href="mailto:mathew.snyder@gmail.com" target="_blank">mathew.snyder@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">I just upgraded and the custom fields still aren't cascading properly. After selecting the first one the second populates, but after selecting the second one the third does not.<div><br></div><div>CentOS 6.5, FastCGI, RT 4.2.2, MySQL 5.1.71-1</div>
</div><div class="gmail_extra"><div><br clear="all"><div>-Mathew<br><br>"When you do things right, people won't be sure you've done anything at all." - God; Futurama<div><br></div><div>"<span style="line-height:18px;font-size:13px;font-family:arial,sans-serif">We'll get along much better once you accept that you're wrong and neither am I." - Me</span></div>
</div>
<br><br></div><div><div><div class="gmail_quote">On Fri, Jan 17, 2014 at 11:43 AM, Mathew Snyder <span dir="ltr"><<a href="mailto:mathew.snyder@gmail.com" target="_blank">mathew.snyder@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Looks like I'll be upgrading to 4.2.2. Fortunately, this isn't in production yet.</div><div class="gmail_extra"><div><br clear="all"><div>-Mathew<br><br>"When you do things right, people won't be sure you've done anything at all." - God; Futurama<div>
<br></div><div>"<span style="line-height:18px;font-size:13px;font-family:arial,sans-serif">We'll get along much better once you accept that you're wrong and neither am I." - Me</span></div>
</div>
<br><br></div><div><div><div class="gmail_quote">On Fri, Jan 17, 2014 at 11:41 AM, Mathew Snyder <span dir="ltr"><<a href="mailto:mathew.snyder@gmail.com" target="_blank">mathew.snyder@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr">Sorry. 4.2.1.</div><div class="gmail_extra"><div><br clear="all"><div>-Mathew<br><br>"When you do things right, people won't be sure you've done anything at all." - God; Futurama<div>
<br></div><div>
"<span style="line-height:18px;font-size:13px;font-family:arial,sans-serif">We'll get along much better once you accept that you're wrong and neither am I." - Me</span></div>
</div>
<br><br></div><div><div><div class="gmail_quote">On Fri, Jan 17, 2014 at 6:15 AM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div>On Thu, Jan 16, 2014 at 12:07:14PM -1000, Mathew Snyder wrote:<br>
> I have three custom fields I'd like linked: Support Type, Support Category, and Support<br>
> Sub-Category.<br>
> Support Type has not "Categories are based on" set.<br>
> Support Category has "Categories are based on" set to Support Type<br>
> Support Sub-Category has "Categories are based on" set to Support Category.<br>
> When I select the Support Type, Support Category populates with the expected values (In this<br>
> case, Hardware, Software, and Telephony). However, when I select Support Category, Support<br>
> Sub-Category does not populate.<br>
> The categories are configured for each entry in Support Sub-Category.<br>
> Do categories only go one level?<br>
<br>
</div>You didn't state your RT version, but if you search<br>
<a href="http://bestpractical.com/release-notes/rt/4.2.2" target="_blank">http://bestpractical.com/release-notes/rt/4.2.2</a><br>
for Custom Field you'll find a likely bugfix.<br>
<span><font color="#888888"><br>
-kevin<br>
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