<html><head></head><body bgcolor="#FFFFFF"><blockquote type="cite"><div><div dir="ltr"><div><span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 15px; white-space: nowrap; -webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">Hello Experts,</span><br></div><div><span style="font-family:arial,sans-serif;font-size:13px;white-space:nowrap">I am using: </span><font face="arial, sans-serif"><span style="white-space:nowrap">Business-Hours-0.10_01 and RT-Extension-SLA-0.07.</span></font></div>
<div><span style="font-family:arial,sans-serif;font-size:13px;white-space:nowrap"><br></span></div><div><span style="font-family:arial,sans-serif;font-size:13px;white-space:nowrap">I have a follow-up question to this thread: </span><font face="arial, sans-serif"><span style="white-space:nowrap"><a href="http://www.gossamer-threads.com/lists/rt/users/106929">http://www.gossamer-threads.com/lists/rt/users/106929</a></span></font></div>
<div><font face="arial, sans-serif"><span style="white-space:nowrap"><br></span></font></div><div><font face="arial, sans-serif"><span style="white-space:nowrap">I would like to implement this syntax but in our 24/7 operation Monday actually starts 7:00pm Sunday in order to align actually with the Shifts around the globe. First shift is APJ because the day begins there, i..e Monday morning begins in APJ at 7:00PM ET which is still Sunday in US.</span></font></div>
<div><font face="arial, sans-serif"><span style="white-space:nowrap"><br></span></font></div><div><font face="arial, sans-serif"><span style="white-space:nowrap">Is there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday', Start => '-05:00',End=>'19:00'}</span></font></div>
<div><font face="arial, sans-serif"><span style="white-space:nowrap"><br></span></font></div><div><div style="font-family:arial,sans-serif;font-size:13px">%RT::ServiceBusinessHours = (</div><div style="font-family:arial,sans-serif;font-size:13px">
'weekday' => {</div><div style="font-family:arial,sans-serif;font-size:13px"> 0 => { Name => 'Sunday', Start => '19:00', End => '24:00' },</div><div style="font-family:arial,sans-serif;font-size:13px">
1 => { Name => 'Monday', Start => '00:00', End => '24:00' },</div><div style="font-family:arial,sans-serif;font-size:13px"> 2 => { Name => 'Tuesday', Start => '00:00', End => '24:00' },</div>
<div style="font-family:arial,sans-serif;font-size:13px"> 3 => { Name => 'Wednesday', Start => '00:00', End => '24:00' },</div><div style="font-family:arial,sans-serif;font-size:13px">
4 => { Name => 'Thursday', Start => '00:00', End => '24:00' },</div><div style="font-family:arial,sans-serif;font-size:13px"> 5 => { Name => 'Friday', Start => '00:00', End => '19:00' },</div>
<div style="font-family:arial,sans-serif;font-size:13px"> holidays => [qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28 )],</div><div style="font-family:arial,sans-serif;font-size:13px">
},</div><div style="font-family:arial,sans-serif;font-size:13px"> );</div></div><div style="font-family:arial,sans-serif;font-size:13px"></div></div></div></blockquote><br><blockquote type="cite"><div><div dir="ltr"><div style="font-family:arial,sans-serif;font-size:13px"><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.296875); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">Thanks in advance for your help,</span><br></div></div></div></blockquote><br><blockquote type="cite"><div><div dir="ltr"><div style="font-family:arial,sans-serif;font-size:13px"><span class="Apple-style-span" style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.292969); -webkit-composition-fill-color: rgba(175, 192, 227, 0.230469); -webkit-composition-frame-color: rgba(77, 128, 180, 0.230469); ">-Vitaly</span></div></d
iv>
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