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<p class="MsoNormal" style="background:white"><span class="date"><span lang="EN" style="color:#4F81BD">Thanks for the fast response Kenn. But that code in the document does not seem to get me what I want.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="background:white"><span class="date"><span lang="EN" style="color:#4F81BD">With the ticket header below I am trying to retrieve the CC: line from the email.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="background:white"><span class="date"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="background:white"><span class="date"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Tue, Sep 17, 2013 4:47:02 PM</span></span><span class="user"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://testhelpdesk.copesan.com/rt/User/Summary.html?id=1157">Edwina
Hamm \(Facilities\) <EDWINA.HAMM@ros.com></a></span></span><span class="description1"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Ticket created
</span></span><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F81BD">I want This
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">-----</span><span style="font-size:10.0pt;font-family:Wingdings;color:black">à</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">>> CC:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">"Store 0546" <Store.0546@ros.com><o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Subject:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">CSR- 054609171300 - Work Order For Pest Control<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Date:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Tue, 17 Sep 2013 16:43:08 -0500<o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">To:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">"Client Service" <clientservice@copesan.com><o:p></o:p></span></p>
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<p class="MsoNormal" align="right" style="text-align:right"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">From:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">"Edwina Hamm \(Facilities\)" <EDWINA.HAMM@ros.com><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The ticket does not have any </span>
<span style="color:#0070C0">group</span><span style="color:#1F497D"> information now does the user.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Again thanks for the help all<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:cstephan@copesan.com">bbaker@copesan.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Kenneth Crocker [mailto:kenn.crocker@gmail.com]
<br>
<b>Sent:</b> Wednesday, January 29, 2014 5:44 PM<br>
<b>To:</b> Bryon Baker; RT Users (rt-users@lists.bestpractical.com)<br>
<b>Subject:</b> RE: [rt-users] Trying to retrive CC address<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Bryon,<br>
<br>
I believe there is an example of that in the book I sent you.<br>
<br>
Kenn<br>
<br>
Sent from my Windows Phone<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b>From: </b><a href="mailto:bbaker@copesan.com">Bryon Baker</a><br>
<b>Sent: </b>1/29/2014 3:05 PM<br>
<b>To: </b><a href="mailto:rt-users@lists.bestpractical.com">RT Users (rt-users@lists.bestpractical.com)</a><br>
<b>Subject: </b>[rt-users] Trying to retrive CC address<o:p></o:p></p>
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<p class="MsoNormal">Hello all I am trying to retrieve the CC mail address on incoming emails/<o:p></o:p></p>
<p class="MsoNormal">I have tried<o:p></o:p></p>
<p class="MsoNormal"># my $rcc = $self->TicketObj->CcAddresses;<o:p></o:p></p>
<p class="MsoNormal"># my $rcc = $self->TicketObj->Cc->MemberEmailAddresses<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">And others either I get an error for invalid object or an empty set.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hope someone can help<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Thanks in advance.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager</span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com">bbaker@copesan.com</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
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