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<p>On 2014-01-29 16:33, Vitalik Yahoo wrote:</p>
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<div><span style="font-family: arial,sans-serif; font-size: 13px; white-space: nowrap;">I am using: </span><span style="font-family: arial, sans-serif;"><span style="white-space: nowrap;">Business-Hours-0.10_01 and RT-Extension-SLA-0.07.</span></span></div>
<div><span style="font-family: arial,sans-serif; font-size: 13px; white-space: nowrap;">I have a follow-up question to this thread: </span><span style="font-family: arial, sans-serif;"><span style="white-space: nowrap;"><a href="http://www.gossamer-threads.com/lists/rt/users/106929">http://www.gossamer-threads.com/lists/rt/users/106929</a></span></span></div>
<div><span style="white-space: nowrap; font-family: arial, sans-serif;">I would like to implement this syntax but in our 24/7 operation Monday actually starts 7:00pm Sunday in order to align actually with the Shifts around the globe. First shift is APJ because the day begins there, i..e Monday morning begins in APJ at 7:00PM ET which is still Sunday in US.</span></div>
<div><span style="white-space: nowrap; font-family: arial, sans-serif;">Is there a way to have 'Monday' Start on Sunday 7:00pm ET? i.e. 'Monday', Start => '-05:00',End=>'19:00'}</span></div>
<div><span style="font-family: arial, sans-serif; font-size: 13px;">%RT::ServiceBusinessHours = (</span></div>
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<div style="font-family: arial,sans-serif; font-size: 13px;"> 'weekday' => {</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> 0 => { Name => 'Sunday', Start => '19:00', End => '24:00' },</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> 1 => { Name => 'Monday', Start => '00:00', End => '24:00' },</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> 2 => { Name => 'Tuesday', Start => '00:00', End => '24:00' },</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> 3 => { Name => 'Wednesday', Start => '00:00', End => '24:00' },</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> 4 => { Name => 'Thursday', Start => '00:00', End => '24:00' },</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> 5 => { Name => 'Friday', Start => '00:00', End => '19:00' },</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> holidays => [qw(01-01 12-25 2014-05-26 2014-07-04 2014-09-01 2014-11-27 2014-11-28 )],</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> },</div>
<div style="font-family: arial,sans-serif; font-size: 13px;"> );</div>
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<p>Would it be possible to simply run your entire RT server in the APJ timezone, and work around the problem that way?</p>
<p>-Adam<br /> athompso@athompso.net</p>
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