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<div class="moz-cite-prefix">I've manage to solve this with <a
href="http://cpan.poldownload.com/modules/by-module/RT/NANARDON/RT-Interface-Email-Filter-CheckMessageId-0.2.tar.gz">RT-Interface-Email-Filter-CheckMessageId</a>
extension.<br>
<br>
On 02/13/2014 12:29 PM, Yavor Marinov wrote:<br>
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<blockquote cite="mid:52FC9E84.7030306@neterra.net" type="cite">Hello,
<br>
<br>
i have the following configs for getmail:
<br>
<br>
create a ticket to address <a class="moz-txt-link-abbreviated" href="mailto:request@company.com">request@company.com</a>:
<br>
arguments = ("--url", <a class="moz-txt-link-rfc2396E" href="https://localhost">"https://localhost"</a>, "--queue",
"Internal-IT", "--action", "correspond",)
<br>
<br>
comment to a ticket to address <a class="moz-txt-link-abbreviated" href="mailto:request-comment@company.com">request-comment@company.com</a>:
<br>
arguments = ("--url", <a class="moz-txt-link-rfc2396E" href="https://localhost">"https://localhost"</a>, "--queue",
"Internal-IT", "--action", "comment",)
<br>
<br>
everything works as it should be, but the following is annoying
our colleagues, and I need to fix it. So, if someone create a
ticket via email, the ticket is getting into the queue correctly
and the members of the group (responsible for the queue) are
getting mail from RT with subject:
<br>
<br>
[XXXXXX] Subject of the email which is send to corresponding
email.
<br>
<br>
Once anyone tried to reply via email (e.g. reply from their email
client - subject changes to Re: [XXXXX] ....) the reply isn't
inserted in the correct ticket, but instead RT creates a new
ticket with subject "Re: [XXXXX]....."
<br>
<br>
If they reply and remove the "Re:" and leave subject as in RT the
comment is properly added to the ticket.
<br>
Summed up - getmail and rt-mailgate are working properly - the
only problem is the subject, and what should i modify in order RT
to lookup into the Subject field even if "Re:" is supplied.
<br>
<br>
Any help will be much appreciated!
<br>
<br>
<br>
<br>
</blockquote>
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