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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>RT version 4.0.5<o:p></o:p></p><p class=MsoNormal>Issue:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Custom field value gets URL double encoded for custom field that has link values to set up to Splunk ES incident review.<o:p></o:p></p><p class=MsoNormal>The ‘=’ changes to %3D and the ‘&’ becomes %26, from the custom field’s value. In the ticket display the value of the custom field displays ‘=’ and ‘&’ fine, but the link translates it to ‘%3D’ and ‘%26’<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Need help in preventing the double encoding.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal>Kamber Dalal<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>