<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.STReportMainHeading, li.STReportMainHeading, div.STReportMainHeading
{mso-style-name:"ST Report Main Heading";
mso-style-link:"ST Report Main Heading Char";
margin-top:6.0pt;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Tahoma","sans-serif";
font-weight:bold;
text-decoration:underline;}
span.STReportMainHeadingChar
{mso-style-name:"ST Report Main Heading Char";
mso-style-link:"ST Report Main Heading";
font-family:"Tahoma","sans-serif";
font-weight:bold;
text-decoration:underline;}
p.STReportSecondaryHeading, li.STReportSecondaryHeading, div.STReportSecondaryHeading
{mso-style-name:"ST Report Secondary Heading";
mso-style-link:"ST Report Secondary Heading Char";
margin-top:6.0pt;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Tahoma","sans-serif";}
p.STReportSecondaryHeadingCxSpFirst, li.STReportSecondaryHeadingCxSpFirst, div.STReportSecondaryHeadingCxSpFirst
{mso-style-name:"ST Report Secondary HeadingCxSpFirst";
mso-style-link:"ST Report Secondary Heading Char";
mso-style-type:export-only;
margin-top:6.0pt;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Tahoma","sans-serif";}
p.STReportSecondaryHeadingCxSpMiddle, li.STReportSecondaryHeadingCxSpMiddle, div.STReportSecondaryHeadingCxSpMiddle
{mso-style-name:"ST Report Secondary HeadingCxSpMiddle";
mso-style-link:"ST Report Secondary Heading Char";
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Tahoma","sans-serif";}
p.STReportSecondaryHeadingCxSpLast, li.STReportSecondaryHeadingCxSpLast, div.STReportSecondaryHeadingCxSpLast
{mso-style-name:"ST Report Secondary HeadingCxSpLast";
mso-style-link:"ST Report Secondary Heading Char";
mso-style-type:export-only;
margin-top:0in;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Tahoma","sans-serif";}
span.STReportSecondaryHeadingChar
{mso-style-name:"ST Report Secondary Heading Char";
mso-style-link:"ST Report Secondary Heading";
font-family:"Tahoma","sans-serif";}
p.STReportBody, li.STReportBody, div.STReportBody
{mso-style-name:"ST Report Body";
mso-style-link:"ST Report Body Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Arial","sans-serif";
color:blue;}
p.STReportBodyCxSpFirst, li.STReportBodyCxSpFirst, div.STReportBodyCxSpFirst
{mso-style-name:"ST Report BodyCxSpFirst";
mso-style-link:"ST Report Body Char";
mso-style-type:export-only;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Arial","sans-serif";
color:blue;}
p.STReportBodyCxSpMiddle, li.STReportBodyCxSpMiddle, div.STReportBodyCxSpMiddle
{mso-style-name:"ST Report BodyCxSpMiddle";
mso-style-link:"ST Report Body Char";
mso-style-type:export-only;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Arial","sans-serif";
color:blue;}
p.STReportBodyCxSpLast, li.STReportBodyCxSpLast, div.STReportBodyCxSpLast
{mso-style-name:"ST Report BodyCxSpLast";
mso-style-link:"ST Report Body Char";
mso-style-type:export-only;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-add-space:auto;
font-size:10.0pt;
font-family:"Arial","sans-serif";
color:blue;}
span.STReportBodyChar
{mso-style-name:"ST Report Body Char";
mso-style-link:"ST Report Body";
font-family:"Arial","sans-serif";
color:blue;}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle24
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Kevin,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>My Custom Field value is:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>srch=abcd&earliest=klmtime&latest=xyztime<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>In the Custom Field definition link value to is set as:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="http://myweb.domain.com/__CustomField__">http://myweb.domain.com/__CustomField__</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The URL being generated is http://myweb.domain.com/srch</span><b><span style='color:red'>%3</span></b><span style='color:#1F497D'>Dabcd</span><b><span style='color:red'>%26</span></b><span style='color:#1F497D'>earliest</span><b><span style='color:red'>%3D</span></b><span style='color:#1F497D'>klmtime</span><b><span style='color:red'>%26</span></b><span style='color:#1F497D'>latest</span><b><span style='color:red'>%3D</span></b><span style='color:#1F497D'>xyztime<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Instead of what should be:<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>http://myweb.domain.com/srch</span><b><span style='color:red'>=</span></b><span style='color:#1F497D'>abcd</span><b><span style='color:red'>&</span></b><span style='color:#1F497D'>earliest</span><b><span style='color:red'>=</span></b><span style='color:#1F497D'>klmtime</span><b><span style='color:red'>&</span></b><span style='color:#1F497D'>latest</span><b><span style='color:red'>=</span></b><span style='color:#1F497D'>xyztime<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thank you for the assistance.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Kamber Dalal<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dalal, Kamber Z <br><b>Sent:</b> Thursday, February 13, 2014 13:33<br><b>To:</b> 'rt-users@lists.bestpractical.com'<br><b>Subject:</b> URL double encoding from the custom field value<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>RT version 4.0.5<o:p></o:p></p><p class=MsoNormal>Issue:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Custom field value gets URL double encoded for custom field that has link values to set up to Splunk ES incident review.<o:p></o:p></p><p class=MsoNormal>The ‘=’ changes to %3D and the ‘&’ becomes %26, from the custom field’s value. In the ticket display the value of the custom field displays ‘=’ and ‘&’ fine, but the link translates it to ‘%3D’ and ‘%26’<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Need help in preventing the double encoding.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal>Kamber Dalal<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>