<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
        {font-family:"Cambria Math";
        panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:purple;
        text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
        {mso-style-priority:34;
        margin-top:0in;
        margin-right:0in;
        margin-bottom:0in;
        margin-left:.5in;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri","sans-serif";}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:"Calibri","sans-serif";
        color:windowtext;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-family:"Calibri","sans-serif";}
@page WordSection1
        {size:8.5in 11.0in;
        margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
        {page:WordSection1;}
/* List Definitions */
@list l0
        {mso-list-id:105198266;
        mso-list-type:hybrid;
        mso-list-template-ids:-1968560098 67698703 67698713 67698715 67698703 67698713 67698715 67698703 67698713 67698715;}
@list l0:level1
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:74.25pt;
        text-indent:-.25in;}
@list l0:level2
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:110.25pt;
        text-indent:-.25in;}
@list l0:level3
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        margin-left:146.25pt;
        text-indent:-9.0pt;}
@list l0:level4
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:182.25pt;
        text-indent:-.25in;}
@list l0:level5
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:218.25pt;
        text-indent:-.25in;}
@list l0:level6
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        margin-left:254.25pt;
        text-indent:-9.0pt;}
@list l0:level7
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:290.25pt;
        text-indent:-.25in;}
@list l0:level8
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:326.25pt;
        text-indent:-.25in;}
@list l0:level9
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        margin-left:362.25pt;
        text-indent:-9.0pt;}
ol
        {margin-bottom:0in;}
ul
        {margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hello All<o:p></o:p></p>
<p class="MsoNormal">The question I have is timing on running a scrip.<o:p></o:p></p>
<p class="MsoNormal">I would like to have a scrip fire after a ticket has been updated through the web interface.<o:p></o:p></p>
<p class="MsoNormal">Example steps<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:74.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">      
</span></span><![endif]>Ticket is open by incoming email<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:74.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">      
</span></span><![endif]>RT responds to originator.<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:74.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">      
</span></span><![endif]>Origination logs in and updates ticket.<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:74.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">      
</span></span><![endif]>At this point I want to assign the ticket to an owner.<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:74.25pt;text-indent:-.25in;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">      
</span></span><![endif]>Scrip will not fire anymore after assignment.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks all for the help.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726  •  262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com"><span style="color:blue">bbaker@copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>