<html><body><div style="font-family: arial,helvetica,sans-serif; font-size: 12pt; color: #000000"><div>Thank you for your answer, Keith.<br></div><div>We'll make a code extension and if it works fine, we'll share with the list.</div><div><br></div><div>Regards,</div><div>Gustavo</div><div><br></div><div><span name="x"></span><div><img src="cid:e1b73ac075a39dcbcebfab7a02ab3a68980600fa@zimbra" style="border: 0pt none;" data-mce-style="border: 0pt none;" doc="Briefcase/logo_nixe_mail.jpg"><br></div><div><br></div><p style="font-weight: bold;" class="x_MsoNormal" data-mce-style="font-weight: bold;"><span style="color: #333333; font-family: arial,helvetica,sans-serif; font-size: large;" data-mce-style="color: #333333; font-family: arial,helvetica,sans-serif; font-size: large;" color="#333333" face="arial, helvetica, sans-serif" size="4"><span style="color: rgb(0, 0, 0);" data-mce-style="color: #000000;"><span style="font-size: 10pt;" data-mce-style="font-size: 10pt;"><span style="font-size: large;" data-mce-style="font-size: large;" size="4"><span style="font-weight: bold;" data-mce-style="font-weight: bold;">Gustavo Gasparrini | NIXE S.R.L.</span></span><br></span></span></span></p><p class="x_MsoNormal"><span style="font-size: medium;" data-mce-style="font-size: medium;" size="3">IT </span><span style="font-size: medium;" data-mce-style="font-size: medium;" size="3">Systems </span><span style="font-size: medium;" data-mce-style="font-size: medium;" size="3">General Manager<br></span></p><p class="x_MsoNormal"><span style="font-size: medium;" data-mce-style="font-size: medium;" size="3">+54(11)4383-7831<br></span></p><div><span style="font-size: medium;" data-mce-style="font-size: medium;" size="3"><span class="Object" id="OBJ_PREFIX_DWT2006_com_zimbra_url"><a target="_blank" href="http://www.nixe.com/" data-mce-href="http://www.nixe.com/">http://www.nixe.com</a></span></span><br></div><span name="x"></span><br></div><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>De: </b>"Keith Schincke" <Keith.Schincke@bcm.edu><br><b>Para: </b>"Gustavo Gasparrini" <gustavo.gasparrini@nixe.com>, rt-users@lists.bestpractical.com<br><b>Enviados: </b>Martes, 11 de Marzo 2014 11:20:25<br><b>Asunto: </b>RE: Asset link search<br><div><br></div><style><!--
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--></style><div class="WordSection1"><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The asset number is also displayed just below the RT menu. </span></p><p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I see this requiring a code extension to have the query run against both tables as it currently runs against ticket titles and not articles or assets. </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Keith</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Gustavo Gasparrini<br><b>Sent:</b> Friday, March 07, 2014 4:12 PM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Asset link search</span></p></div></div><p class="MsoNormal"> </p><div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Hi, I was reading other posts about how to link asset to tickets that already exists.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">I understand that you have to go to the link tab (or use @AssetQueue), and write for example asset:3, to make a link to asset 3.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">I have two question about that:</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">1. How can I know the asset id?, because in the search form doesn't appear the id asset. (I know that you can see in the url address, but I can't explain that to users)</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">2. Is it possible to search by description (in link tab) like to link tickets?</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">I'm using RT 4.2.3</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Asset 1.0 rc2</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Thank you very much.</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black">Gustavo</span></p></div><div><p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black"> </span></p></div></div></div></div><div><br></div></div></body></html>