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<p class="MsoNormal">Hi, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m new to RT. I have it installed on a Debian Squeeze system, and it seems to be working (I’m using 4.0.2 which is stable in Squeeze).
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have my RT setup to authenticate against AD. My plan is that all technicians will have local accounts in RT, and all the end-users will fall-back to AD. External Authentication seems to be working, so I think I’m well on my way in this
regard.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">What I’m trying to do is set up a very simple interface for our end-users. When they log in, I want them to be presented with a dashboard that has a two frames: one the lets them open a ticket (which QuickCreate does), and one that shows
them a list of tickets for which they were/are the requestor (so they can follow the progress of their open issues).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The latter is what is causing me difficulty. I’m looking for functionality similar to “My Tickets”, except I want to search on requestor, not on owner.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have been googling this for some time now (3 days), and I’m not finding any answers. I think this is because there is so much out-dated information out there.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can someone please point me in the right direction here?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">-Chris<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<b>Christopher Ditri</b><b><o:p></o:p></b></p>
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<i><span style="font-size:9.0pt;line-height:115%">Manager, Information Systems<o:p></o:p></span></i></p>
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<span style="font-size:10.0pt;line-height:115%">Experi-Metal Inc.</span><o:p></o:p></p>
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<span style="font-size:10.0pt;line-height:115%">6385 Wall Street</span><o:p></o:p></p>
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<span style="font-size:10.0pt;line-height:115%">Sterling Heights, MI 48312</span><o:p></o:p></p>
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<span style="font-size:10.0pt;line-height:115%">Phone: (586) 977-7800</span><o:p></o:p></p>
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<span style="font-size:10.0pt;line-height:115%">Fax: (586) 977-6981</span><span style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
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<a href="http://www.experi-metal.com/"><span style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif";color:blue">www.experi-metal.com</span></a><span style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
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<a href="http://www.experi-metal.com/"><span style="font-family:"Arial","sans-serif";color:#1F497D;text-decoration:none"><img border="0" width="119" height="80" id="Picture_x0020_1" src="cid:image002.png@01CF42A1.E6E726B0" alt="cid:image001.png@01CB5F05.02F97850"></span></a><span style="font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<b><span style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
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<b><span style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif""><o:p> </o:p></span></b></p>
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<b><span style="font-size:10.0pt;line-height:115%;font-family:"Arial","sans-serif"">Connnect with Us!
</span></b><b><span style="font-size:12.0pt;line-height:115%;font-family:"Arial","sans-serif""> </span></b><a href="http://www.twitter.com/experimetalinc"><b><span style="font-family:"Arial","sans-serif";color:#1F497D;text-decoration:none"><img border="0" width="22" height="22" id="Picture_x0020_2" src="cid:image003.png@01CF429F.AD50F130" alt="cid:image002.png@01CB6C41.F5E3C450"></span></b></a><b><span style="font-family:"Arial","sans-serif";color:#1F497D"> </span></b><a href="http://www.facebook.com/pages/Experi-Metal-INC/150560074972339?v=app_4949752878#!/pages/Experi-Metal-INC/150560074972339?v=wall"><b><span style="font-family:"Arial","sans-serif";color:#1F497D;text-decoration:none"><img border="0" width="22" height="22" id="Picture_x0020_3" src="cid:image004.png@01CF429F.AD50F130" alt="cid:image009.png@01CB5F04.51EAEE90"></span></b></a><b><span style="font-family:"Arial","sans-serif";color:#1F497D"> </span></b><a href="http://www.linkedin.com/companies/73915"><b><span style="font-family:"Arial","sans-serif";color:#1F497D;text-decoration:none"><img border="0" width="22" height="22" id="Picture_x0020_4" src="cid:image005.png@01CF429F.AD50F130" alt="cid:image010.png@01CB5F04.51EAEE90"></span></b></a><o:p></o:p></p>
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