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<p class="MsoNormal">When replying from the transaction section of a ticket we get the following exception thrown in the error log.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI '47616' to 'fsck.com-rt://Copsean_Service_Inc/ticket/47616' (/opt/rt4/sbin/../lib/RT/URI.pm:108)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:33 2014] [debug]: Rendering attachment #195912 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:34 2014] [debug]: Rendering attachment #199136 of 'text/html' type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:36 2014] [warning]: Use of uninitialized value $_ in concatenation (.) or string at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm
line 211. (/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:211)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[18940] [Mon Mar 24 20:43:36 2014] [error]: Can't call method "content" on an undefined value at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm line 217.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">Stack:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:217]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:101]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:83]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1777]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/share/html/Elements/MessageBox:60]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/share/html/Ticket/Update.html:178]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/share/html/Widgets/TitleBox:56]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/share/html/Ticket/Update.html:185]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/share/html/Ticket/autohandler:66]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211)<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance for the help.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:cstephan@copesan.com"><span style="color:blue">bbaker@copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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