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<div class="moz-cite-prefix">We've done it like this:<br>
<br>
- install fresh RT version same as the production one<br>
- import the database from the current production<br>
- run and update prior to the last version of RT<br>
- once we've tested that everything is fine, started the
update procedure in the production RT<br>
<br>
There some specific steps that you should follow (for example when
you dump your current database don't forget to use
--default-character-set=binary) but i'm sure you've read whole
documentation already ;)<br>
<br>
Happy hunting, and good luck upgrading.<br>
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On 03/24/2014 03:31 PM, Jim Tambling wrote:<br>
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<p class="MsoNormal">Hi <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am planning to upgrade our RT instance
and move it to a virtual machine. As I want to keep RT
downtime to a minimum, I plan to install RT 3.8.2 on the new
VM, import the database and settings from the current instance
and then proceed with the upgrade. Is this the best way to do
it? Can you guys offer any suggestions?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards, Jim<o:p></o:p></p>
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