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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I am using the “UpdateStatus” value in the output of my “50 Highest Priority Tickets” search to show which tickets have received new emails from users (or updates from other support reps). I would like to be able to use that value as a search criterion, to create a search that shows me ONLY tickets that have such updates. However, I haven’t been able to find a syntax that seems to work. I’ve tried a few possibilities using the advanced editor for the search, but it doesn’t seem to be a recognized field for criteria searches.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Has anyone done this, or can anyone suggest a pointer as to how it might be accomplished?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Garamond Premr Pro Smbd"'>Garrett Michael Hayes<o:p></o:p></span></b></p><p class=MsoNormal>(Side comment: As a complete newbie at setting up Linux and installing things like Apache web server, etc. I found RT unbelievably frustrating to set up and unbelievably rewarding once I managed. Been on it now for about 4 months, and just finally hitting something I want to do that I haven’t been able to solve with existing posts and articles. GREAT tool!)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>