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<p class="MsoNormal"><span style="color:#1F497D">Did not last long the problem is back.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:cstephan@copesan.com">bbaker@copesan.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Bryon Baker<br>
<b>Sent:</b> Tuesday, April 01, 2014 9:33 AM<br>
<b>To:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Quick Searches are empty<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoPlainText">Before reboot I look at memory and cpu utilization which looked fine. After the reboot all is well.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">At this point I am looking for help identifying what happened. Are there some setting I need to change?<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:cstephan@copesan.com">bbaker@copesan.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a> [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Bryon Baker<br>
<b>Sent:</b> Tuesday, April 01, 2014 9:18 AM<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>;
<a href="mailto:qa@bestpractical.com">qa@bestpractical.com</a><br>
<b>Subject:</b> [rt-users] Quick Searches are empty<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoPlainText">Good morning need help quickly please<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Came in this morning and all the Quick search are not showing any data.<o:p></o:p></p>
<p class="MsoPlainText"><img border="0" width="387" height="394" id="Picture_x0020_1" src="cid:image001.png@01CF4D8E.D45CF3B0"><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">If I click anywhere in the quick search box the searches are working meaning I get a list of tickets.<o:p></o:p></p>
<p class="MsoPlainText">This is also happening on all of the Quick searches I have defined.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I also look in the var directory and found a lot of directories see below.<o:p></o:p></p>
<p class="MsoPlainText"><img border="0" width="159" height="718" id="Picture_x0020_2" src="cid:image002.png@01CF4D8E.D45CF3B0"><o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">This is just a small list.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Here is a part of the RT log after a restart which does not look normal.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New"">[26474] [Tue Apr 1 14:11:25 2014] [warning]: RT::Handle=HASH(0x8a1a460) couldn't execute the query 'SELECT main.Status AS status, main.Queue AS queue, COUNT(DISTINCT main.id) AS
id FROM Tickets main WHERE (main.IsMerged IS NULL) AND (main.Status != 'deleted') AND (main.Type = 'ticket') AND ( ( main.Status = 'new' OR main.Status = 'assigned' OR main.Status = 'opened' OR main.Status = 'evaluation' OR main.Status = 'closed' ) AND
( main.Queue = '15' OR main.Queue = '16' OR main.Queue = '21' OR main.Queue = '17' OR main.Queue = '10' OR main.Queue = '18' OR main.Queue = '19' OR main.Queue = '25' OR main.Queue = '20' OR main.Queue = '12' OR main.Queue = '4' OR main.Queue = '14' OR main.Queue
= '13' ) ) GROUP BY main.Status, main.Queue ' at /usr/lib/perl5/site_perl/5.16.2/DBIx/SearchBuilder/Handle.pm line 602.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> DBIx::SearchBuilder::Handle::SimpleQuery('RT::Handle=HASH(0x8a1a460)', 'SELECT main.Status AS status, main.Queue AS queue, COUNT(DIST...') called at /usr/lib/perl5/site_perl/5.16.2/DBIx/SearchBuilder.pm
line 239<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> DBIx::SearchBuilder::_DoSearch('RT::Report::Tickets=HASH(0x8acc040)') called at /opt/rt4/sbin/../lib/RT/SearchBuilder.pm line 990<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> RT::SearchBuilder::_DoSearch('RT::Report::Tickets=HASH(0x8acc040)') called at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2374<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> RT::Tickets::_DoSearch('RT::Report::Tickets=HASH(0x8acc040)') called at /opt/rt4/sbin/../lib/RT/Report/Tickets.pm line 563<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> RT::Report::Tickets::_DoSearch('RT::Report::Tickets=HASH(0x8acc040)') called at /usr/lib/perl5/site_perl/5.16.2/DBIx/SearchBuilder.pm line 507<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> DBIx::SearchBuilder::Next('RT::Report::Tickets=HASH(0x8acc040)') called at /opt/rt4/sbin/../lib/RT/Report/Tickets.pm line 603<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> RT::Report::Tickets::Next('RT::Report::Tickets=HASH(0x8acc040)') called at /opt/rt4/share/html/Elements/QueueSummaryByLifecycle line 157<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__('queue_filter', 'CODE(0x8f91d90)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Component.pm line 138<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8fed3c8)', 'queue_filter', 'CODE(0x8f91d90)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm
line 1305<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1295<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::comp(undef, undef, 'queue_filter', 'CODE(0x8f91d90)') called at /opt/rt4/share/html/Elements/Quicksearch line 58<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1383<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1383<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::content('RT::Interface::Web::Request=HASH(0x8920180)') called at /opt/rt4/share/html/Widgets/TitleBox line 56<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__('title', 'Quick search', 'bodyclass', '', 'titleright', 'Edit', 'titleright_href', '/rt/Prefs/Quicksearch.html') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Component.pm
line 138<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8e56f88)', 'title', 'Quick search', 'bodyclass', '', 'titleright', 'Edit', 'titleright_href', '/rt/Prefs/Quicksearch.html',
...) called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1305<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1295<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::comp(undef, undef, undef, 'title', 'Quick search', 'bodyclass', '', 'titleright', 'Edit', ...) called at /opt/rt4/share/html/Elements/Quicksearch line
58<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Component.pm line 138<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1af9bc8)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1305<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1295<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::comp(undef, undef) called at /opt/rt4/share/html/Elements/MyRT line 97<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__('HASH(0x8ac8308)') called at /opt/rt4/share/html/Elements/MyRT line 58<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Component.pm line 138<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8dddd90)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1305<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1295<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::comp(undef, undef) called at /opt/rt4/share/html/index.html line 78<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Component.pm line 138<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8a3b558)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1305<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1295<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::comp(undef, undef, undef) called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 680<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> RT::Interface::Web::ShowRequestedPage('HASH(0x8b1ab60)') called at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 368<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> RT::Interface::Web::HandleRequest('HASH(0x8b1ab60)') called at /opt/rt4/share/html/autohandler line 53<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Commands::__ANON__() called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Component.pm line 138<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8a5b958)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 1295<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 484<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 484<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Request.pm line 436<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x8920180)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/PSGIHandler.pm line 96<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/PSGIHandler.pm line 96<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Request::PSGI::exec('RT::Interface::Web::Request=HASH(0x8920180)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/Interp.pm line 345<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::Interp::exec(undef, undef) called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/PSGIHandler.pm line 59<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/PSGIHandler.pm line 59<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::PSGIHandler::invoke_mason('HTML::Mason::PSGIHandler::Streamy=HASH(0x89a7018)', 'HASH(0x8a6fcc8)', 'HASH(0x8a6fd40)') called at /usr/lib/perl5/site_perl/5.16.2/HTML/Mason/PSGIHandler/Streamy.pm
line 52<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> HTML::Mason::PSGIHandler::Streamy::__ANON__('CODE(0x8ac9c20)') called at /opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm line 307<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> RT::Interface::Web::Handler::__ANON__('CODE(0x8ac9c20)') called at /usr/lib/perl5/site_perl/5.16.2/Plack/Util.pm line 301<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> Plack::Util::__ANON__('CODE(0x8bc0648)') called at /usr/lib/perl5/site_perl/5.16.2/Plack/Handler/FCGI.pm line 136<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> Plack::Handler::FCGI::run('Plack::Handler::FCGI=HASH(0x89d5e70)', 'CODE(0x89c7868)') called at /usr/lib/perl5/site_perl/5.16.2/Plack/Loader.pm line 84<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> Plack::Loader::run('Plack::Loader=HASH(0x89c7550)', 'Plack::Handler::FCGI=HASH(0x89d5e70)') called at /usr/lib/perl5/site_perl/5.16.2/Plack/Runner.pm line 277<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> Plack::Runner::run('RT::PlackRunner=HASH(0x85ff8b0)') called at /opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New""> eval {...} called at /opt/rt4/sbin/../lib/RT/PlackRunner.pm line 141<o:p></o:p></span></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">I have not rebooted the server yet but at this point that is next.<o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
<p class="MsoPlainText">Thanks<o:p></o:p></p>
<p class="MsoPlainText">Bryon Baker<o:p></o:p></p>
<p class="MsoPlainText">Network Operations Manager<o:p></o:p></p>
<p class="MsoPlainText">Copesan - Specialists in Pest Solutions<o:p></o:p></p>
<p class="MsoPlainText">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></p>
<p class="MsoPlainText"><a href="mailto:bbaker@copesan.com">bbaker@copesan.com</a><o:p></o:p></p>
<p class="MsoPlainText"><a href="http://www.copesan.com">www.copesan.com</a><o:p></o:p></p>
<p class="MsoPlainText">"Servicing North America with Local Care" <o:p></o:p></p>
<p class="MsoPlainText"><o:p> </o:p></p>
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