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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">Can you post your config for LDAPImport and for externalauth as this should not be happening; at least it does not happen with my install?<br>
<br>
Obviously remove your passwords etc...<br>
<br>
Jon<br>
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<font face="Tahoma" size="2"><br>
Director of Digital Strategy<br>
Queen Margaret's School<br>
01904 727600<br>
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http://www.queenmargarets.com</font><br>
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<div style="direction: ltr;" id="divRpF853203"><font color="#000000" face="Tahoma" size="2"><b>From:</b> Chris Ditri [Cditri@experi-metal.com]<br>
<b>Sent:</b> 07 April 2014 8:13 PM<br>
<b>To:</b> Chris Ditri; Jon Witts<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Automatically Set "Let this user be granted rights"<br>
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<p class="MsoNormal"><span style="color:#1F497D">HI again,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">OK… I found this</span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://docs.bullardisd.net/public/helpdesk/rt.html" target="_blank">https://docs.bullardisd.net/public/helpdesk/rt.html</a></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Which isn’t a help per se, but it did give me an idea. When a user that was imported from ldapimport tries to login, the login fails, and the logs say “Couldn’t create user xyz: email address in use”. So, I
wiped the email address from the imported user – and suddenly, the user can login…. Or so I thought. Instead, what is happening is that it is creating a second user with the same name! And, we have come full circle, because the 2<sup>nd</sup> instance of
the user is not privileged.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">So, I have a whole slew of accounts now imported from ldap/Active Directory, and they are now only debris in my way. I’m really wondering if running that script in the first place was the way to go…. Because
even though everyone on the network now has a user, they system seems to insist upon creating them a new account. All the accounts seem to have imported – but they are not useable.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Is there something I need to turn off in RT that says “Stop making new accounts when one already exists” or something? What can I do to fix this? Can I/should I delete all the imported accounts?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Chris</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Chris Ditri<br>
<b>Sent:</b> Friday, April 04, 2014 9:49 AM<br>
<b>To:</b> Jon Witts<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Automatically Set "Let this user be granted rights"</span></p>
</div>
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<p class="MsoNormal"><span style="color:#1F497D">Hello again,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’m afraid I’m experiencing a problem now. The import worked, and I have everyone with an account showing up in RT, and the “Let this user be granted right” checkbox is checked as it should…</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">BUT</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Now I’m finding that any account imported does not work – that is, they cannot log in. In the log files I see this line:</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">“[Fri Apr 4 13:21:07 2014] [error]: Couldn't create user jjjameson: Email address in use (/usr/share/request-tracker4/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:237)”</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">So all the users are they, but they cannot log in. Curiously, the few users I used as a test account for external auth do work, but anyone who was imported, and has never logged in prior to the import, cannot
log in.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">What can I do to address this?</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">-Chris</span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Jon Witts [<a href="mailto:jwitts@queenmargarets.com" target="_blank">mailto:jwitts@queenmargarets.com</a>]
<br>
<b>Sent:</b> Wednesday, March 26, 2014 4:43 AM<br>
<b>To:</b> Chris Ditri<br>
<b>Subject:</b> RE: [rt-users] Automatically Set "Let this user be granted rights"</span></p>
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<p class="MsoNormal"> </p>
<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D" lang="EN-GB">Good to hear Chris.</span></a><span style="color:#1F497D" lang="EN-GB"></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-GB"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-GB">Jon</span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-GB"> </span></p>
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<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">-----------------------------------------------------</span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB"> </span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">Jon Witts</span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">Director of Digital Strategy</span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">Queen Margaret's School</span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">Escrick Park</span></p>
<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">York YO19 6EU</span></p>
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<p class="MsoNormal"><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">Telephone: 01904 727600</span></p>
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</span><span lang="EN-GB"><a href="http://www.queenmargarets.com/" target="_blank"><span style="font-family:"Cambria","serif"">www.queenmargarets.com</span></a></span><span style="font-family:"Cambria","serif"; color:#1F497D" lang="EN-GB">
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Chris Ditri [<a href="mailto:Cditri@experi-metal.com" target="_blank">mailto:Cditri@experi-metal.com</a>]
<br>
<b>Sent:</b> 24 March 2014 21:25<br>
<b>To:</b> Jon Witts<br>
<b>Subject:</b> RE: [rt-users] Automatically Set "Let this user be granted rights"</span></p>
</div>
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<p class="MsoNormal"><span lang="EN-GB"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks Jon, this works for me.</span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Jon Witts [<a href="mailto:jwitts@queenmargarets.com" target="_blank">mailto:jwitts@queenmargarets.com</a>]
<br>
<b>Sent:</b> Wednesday, March 19, 2014 7:42 PM<br>
<b>To:</b> Chris Ditri<br>
<b>Subject:</b> RE: [rt-users] Automatically Set "Let this user be granted rights"</span></p>
</div>
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<p class="MsoNormal"> </p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:black">Try looking at the LDAP Import plugin
<a href="http://search.cpan.org/~tsibley/RT-Extension-LDAPImport-0.33/lib/RT/Extension/LDAPImport.pm" target="_blank">
http://search.cpan.org/~tsibley/RT-Extension-LDAPImport-0.33/lib/RT/Extension/LDAPImport.pm</a> it will let set imported users as privileged as well as adding them to a group of their own.
<br>
<br>
Jon<br>
<br>
Sent from my Android phone using TouchDown (<a href="http://www.nitrodesk.com" target="_blank">www.nitrodesk.com</a>)<br>
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-----Original Message----- <br>
<b>From:</b> Chris Ditri [Cditri@experi-metal.com]<br>
<b>Received:</b> Wednesday, 19 Mar 2014, 23:19<br>
<b>To:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a> [rt-users@lists.bestpractical.com]<br>
<b>Subject:</b> [rt-users] Automatically Set "Let this user be granted rights"</span><span style="font-size:12.0pt; font-family:"Times New Roman","serif""></span></p>
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<div>
<p class="MsoNormal">Hello,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I am using RT 4.0.2, which is stable in Debian Squeeze.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I have external auth set to authenticate against AD. The problem I’m running into is that people who are logging in with AD accounts do not have the “Let this user be granted rights” box automatically checked, and therefore, they are not
getting the permissions that I have set to the everyone group.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I have set up the everyone group as per the docs so that they should be able create tickets and to search for tickets for which they are the requestor. As it stands right now, AD users login, and they cannot do either (can’t do anything,
really).</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">In order to check this box, an AD user must first login. We have many end-users working 24/7 on 5 different shifts, there is no way to coordinate this, so I really need the system to just allow an AD user to inherit the permissions of the
everyone group upon first login.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">How can this be achieved?</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Thank you.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">-Chris</p>
<p class="MsoNormal"> </p>
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