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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ah that makes sense, when I ran make initdb the wrong account was in the RT_Siteconfig so I ran it manually .. should have checked as I only ran schema.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">However now when I run insert I get the following:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">root@requesttracker:/tmp/Assets/rt-extension-assets-master# /usr/bin/perl -Ilib -I/opt/rt4/local/lib -I/opt/rt4/lib /opt/rt4/sbin/rt-setup-database --action
insert --datadir etc --dba rt --prompt-for-dba-password --package RT::Extension::Assets --ext-version 1.0<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">In order to create or update your RT database, this script needs to connect to your Oracle instance on (port '') as rt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Please specify that user's database password below. If the user has no database<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">password, just press return.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Password:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Working with:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Type: Oracle<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Host:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Port:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Name: ELRTPDG<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">User: rt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">DBA: rt<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Now inserting data.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">[12305] [Tue Apr 8 09:29:37 2014] [warning]: Unable to open etc/content: No such file or directory at /opt/rt4/sbin/rt-setup-database line 374. (/opt/rt4/sbin/rt-setup-database:374)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">[12305] [Tue Apr 8 09:29:37 2014] [warning]: readline() on closed filehandle $handle at /opt/rt4/sbin/rt-setup-database line 375. (/opt/rt4/sbin/rt-setup-database:375)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Couldn't finish 'insert' step.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">ERROR: Couldn't load data from 'etc/content' for import:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">ERROR:Can't locate etc/content in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib lib
/opt/rt4/local/lib /opt/rt4/lib /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/rt4/sbin/../lib/RT/Handle.pm line 815.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Looks like its expecting a file in the etc directory called ‘content’ that isn’t there. :/ <o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Keith Clancy<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">EBS Global Commodities & Wholesale<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Telephone: +49 211 73275 5417 (This line is not recorded)<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Mobile: +49 171 552 6709<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:gray">Email:
<a href="/user/SendEmail.jtp?type=node&node=57155&i=0" target="_top" rel="nofollow" link="external">[hidden email]</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">E.ON Business Services GmbH<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">40219 Düsseldorf</span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="http://www.eon.com" target="_top" rel="nofollow" link="external"><span style="color:blue">www.eon.com</span></a></span><span lang="DE" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">
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<p class="MsoNormal"><span lang="DE" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#222222"><br>
<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#222222"><a href="http://www.eon.com/" target="_top" rel="nofollow" link="external"><span lang="DE" style="color:blue">www.eon.com</span></a></span><span lang="DE" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#222222"><br>
Vorsitzender des Aufsichtsrats/Chairman of the Supervisory Board: Jørgen<br>
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Office: Düsseldorf, Amtsgericht/District Court: Düsseldorf HRB 61123</span><span lang="DE" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="DE" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Kevin Falcone-2 [via RequestTracker] [mailto:ml-node+<a href="/user/SendEmail.jtp?type=node&node=57155&i=1" target="_top" rel="nofollow" link="external">[hidden email]</a>]
<br>
<b>Sent:</b> 07 April 2014 20:12<br>
<b>To:</b> Clancy, Keith<br>
<b>Subject:</b> Re: RT::Extension::Assets not working<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On Mon, Apr 07, 2014 at 05:14:40PM +0000, Clancy, Keith wrote:
<br>
> In the section you describe it lists: <br>
> RT::Extension::Assets (Not currently loaded) <br>
> <br>
> Action Date Elapsed RT::Extension::Assets Version <br>
> Schema updates from /tmp/Assets/rt-extension-assets-master/etc Mon Apr 07 17:08:32 2014 0 seconds 1.0
<br>
> <br>
> Didn't seem to give any errors regarding permissions. <br>
<br>
There should be 3 entries, Schema, ACL and Insert. <br>
The fact that you only have one means make initdb didn't finish <br>
properly. Do you have a log from when you ran it? <br>
Did you run make initdb or did you attempt to do the database <br>
initialization by hand? <br>
<br>
-kevin <br>
<br>
-- <br>
RT Training - Dallas May 20-21 <br>
<a href="http://bestpractical.com/training" target="_top" rel="nofollow" link="external">http://bestpractical.com/training</a><o:p></o:p></p>
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