<div dir="ltr">This appears to be exactly what my customer is looking for.<div><br></div><div>Grazie mille.</div></div><div class="gmail_extra"><br clear="all"><div>-Mathew<br><br>"When you do things right, people won't be sure you've done anything at all." - God; Futurama<div>
<br></div><div>"<span style="background-color:rgb(255,255,255);font-family:arial,sans-serif;font-size:13px;line-height:18px">We'll get along much better once you accept that you're wrong and neither am I." - Me</span></div>
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<br><br><div class="gmail_quote">On Fri, May 2, 2014 at 5:11 AM, Guadagnino Cristiano <span dir="ltr"><<a href="mailto:guadagnino.cristiano@creval.it" target="_blank">guadagnino.cristiano@creval.it</a>></span> wrote:<br>
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Hi Mathew.<br>
We have a script configured so that users cannot reopen a ticket when it has been closed for more than a week.<br>
I believe I got some help, in configuring it, from an article on the wiki, but I have been unable to find it again.<br>
<br>
So I wrote my own article. Here it is: <a href="http://requesttracker.wikia.com/wiki/Conditional_Reopen_Reject" target="_blank">
http://requesttracker.wikia.com/wiki/Conditional_Reopen_Reject</a><br>
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I hope this helps!<br>
<br>
Bye<br>
Cris<br>
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Il giorno mer, 30/04/2014 alle 17.47 -1000, Mathew Snyder ha scritto:
<div><div class="h5"><blockquote type="CITE">A customer has requested a modification to their RT installation such that tickets which are 30 days or more old cannot be reopened. I'm aware of the ForkIntoNewTicket scrip. Has anyone ever configured/modified this to use a time constraint?
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<blockquote type="CITE">-Mathew<br>
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"When you do things right, people won't be sure you've done anything at all." - God; Futurama
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<blockquote type="CITE">"We'll get along much better once you accept that you're wrong and neither am I." - Me
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