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<div>Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the problem is browser-wide.<br>
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<div>Steps to reproduce:</div>
<div>1. Ensure your configuration has the Rich Text Editor enabled.</div>
<div>2. Reply to any ticket (or compose a new ticket).</div>
<div>3. Click on the text editor to give it focus. <br>
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<div>4. Paste, using keyboard shortcut.<br>
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<div>What happens:</div>
<div>Nothing.</div>
<div><br>
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<div>What is expected:<br>
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<div>Text from the clipboard appears in the editor.<br>
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<div>Chrome shows the following errors in the console (where <a href="https://redacted/rt" id="lnk951178">
https://redacted/rt</a> is the root of my RT site):</div>
<div> GET https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325</div>
<div> Uncaught TypeError: undefined is not a function squished-884af658b44cdd5c585766ea0a0518ba.js:4040</div>
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<div>The dynamic GET originates from this file (when un-squished):<br>
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<div>/opt/rt4/share/static/RichText/ckeditor.js</div>
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<div><span class="Apple-tab-span" style="white-space:pre"></span>CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js")<br>
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<div>A hacky patch that solves the problem for me:</div>
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<div>/opt/rt4/share/static/RichText/config.js<br>
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<div>47a48,50<br>
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<div>> </div>
<div>> // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT root directory.</div>
<div>> config.pasteFromWordCleanupFile = '../static/RichText/plugins/pastefromword/filter/default.js';</div>
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<div>Cheers,</div>
<div>Jan<br>
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