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</o:shapelayout></xml><![endif]--></head><body lang=CS link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I have seen this when users are copying text from some MS app (like Misrosoft Outlook) on Windows OS with shortcut CTRL+C and pasting with CTRL+V.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The clipboard contains a lot of MS formating data that RT „doesnt like“.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>When they use shortcut CTRL+SHIFT+V, then plain text is pasted and it works OK.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Jan Kurianski<br><b>Sent:</b> Saturday, May 17, 2014 12:58 AM<br><b>To:</b> rt-users@lists.bestpractical.com<br><b>Subject:</b> [rt-users] Unable to paste into Rich Text Editor since upgrading to RT 4.2.4<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=OWAFontStyleDivID><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Since upgrading to RT 4.2.4, users are unable to paste into the rich text editor. Only bothered to reproduce this with Google Chrome on a Mac, as the error indicates that the problem is browser-wide.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Steps to reproduce:<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>1. Ensure your configuration has the Rich Text Editor enabled.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>2. Reply to any ticket (or compose a new ticket).<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>3. Click on the text editor to give it focus. <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>4. Paste, using keyboard shortcut.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>What happens:<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Nothing.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>What is expected:<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Text from the clipboard appears in the editor.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Chrome shows the following errors in the console (where <a href="https://redacted/rt" id=lnk951178>https://redacted/rt</a> is the root of my RT site):<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'> GET <a href="https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E">https://redacted/rt/Ticket/plugins/pastefromword/filter/default.js?t=D08E</a> 404 (Not Found) squished-884af658b44cdd5c585766ea0a0518ba.js:3325<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'> Uncaught TypeError: undefined is not a function squished-884af658b44cdd5c585766ea0a0518ba.js:4040<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>The dynamic GET originates from this file (when un-squished):<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>/opt/rt4/share/static/RichText/ckeditor.js<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>CKEDITOR.getUrl(a.config.pasteFromWordCleanupFile||d+"filter/default.js")<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>A hacky patch that solves the problem for me:<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>/opt/rt4/share/static/RichText/config.js<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>47a48,50<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>> <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>> // Since ckeditor is always used from an /rt/Controller, use '../' to get back to the RT root directory.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>> config.pasteFromWordCleanupFile = '../static/RichText/plugins/pastefromword/filter/default.js';<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Cheers,<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Jan<o:p></o:p></span></p></div></div></div></body></html>