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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Here is the full error:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone: Can't locate DateTime/TimeZone/OlsonDB/Rule.pm in @INC (@INC contains: /opt/rt3/bin/../local/lib
/opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/5.8.8 . /etc/httpd) at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm line 8, line 1662. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm line 8, line 1662. Compilation failed in require
at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16, line 1662. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16, line 1662. Compilation failed in require at (eval 2195)
line 3, line 1662. Stack: [/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone.pm:88] [/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/DateTime.pm:1958] [/opt/rt3/share/html/Elements/SelectTimezone:60] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:440] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1127] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1060] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1239] [/opt/rt3/share/html/User/Prefs.html:83]
[/opt/rt3/share/html/Widgets/TitleBox:51] [/opt/rt3/share/html/User/Prefs.html:86] [/opt/rt3/bin/../lib/RT/Interface/Web.pm:320] [/opt/rt3/bin/../lib/RT/Interface/Web.pm:224] [/opt/rt3/share/html/autohandler:53]</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-family:"Arial","sans-serif";color:#1F497D">Mark Sears – CISSP-M.S. IA</span></i></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<i>Principal Information Security Analyst</i><br>
<i><img width="215" height="31" id="Picture_x0020_1" src="cid:image001.png@01CF736E.12D3C920" alt="cid:image001.png@01CE728F.61780B30"></i><br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: (407) 541-4062<br>
fax: (407) 380-3823<br>
</span><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:mark.sears@gdit.com">mark.sears@gdit.com</a></span></u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<a href="http://www.gdit.com/" title="http://www.gdit.com">www.gdit.com</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> lenjaffe@gmail.com [mailto:lenjaffe@gmail.com]
<b>On Behalf Of </b>Len Jaffe<br>
<b>Sent:</b> Monday, May 19, 2014 2:17 PM<br>
<b>To:</b> Sears, Mark<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Perl broken?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">You left out the best bits. The bits where Perl told you what the INC array looks like, and probably where in the code the call was being made. So you could use that info to determine where on your file system the DateTime modules live,
that the OlsonRule files are there, and why they're not on Perl's @INC path, because that is what the eror message is saying.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Len.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Mon, May 19, 2014 at 1:45 PM, Sears, Mark <<a href="mailto:Mark.Sears@gdit.com" target="_blank">Mark.Sears@gdit.com</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal">Sorry I am running V 3.8.7...and I realize it is not officially supported. Thought I would see if anyone had run into this error before. I did, as you suggested already, and installed the DateTime::TimeZone from cpan but still get the
error.<br>
<br>
<br>
Thanks,<br>
Mark Sears - CISSP-M.S. IA<br>
Principal Information Security Analyst<br>
<br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: <a href="tel:%28407%29%20541-4062">(407) 541-4062</a><br>
fax: <a href="tel:%28407%29%20380-3823">(407) 380-3823</a><br>
<a href="mailto:mark.sears@gdit.com">mark.sears@gdit.com</a><br>
<a href="http://www.gdit.com" target="_blank">www.gdit.com</a><br>
<br>
<br>
-----Original Message-----<br>
From: rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin Falcone<br>
Sent: Monday, May 19, 2014 1:40 PM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Perl broken?<br>
<br>
On Mon, May 19, 2014 at 01:07:41PM +0000, Sears, Mark wrote:<br>
> I am receiving the following error when I go into Preferences>About me:<br>
> Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone:Can't locate<br>
> DateTime/TimeZone/OlsonDB/Rule.pm in...<br>
><br>
> Also mentions issue with TimeZone::Africa::Abidjan.<br>
><br>
> I have run fix deps; test deps; rt-test-deps script and from cpan><br>
> installed TimeZone module<br>
<br>
You forgot to mention your RT version, but since you have /opt/rt3 in your error patch, I'll mention that no release of RT3 is currently supported.<br>
<br>
RT can optionally use DateTime::TimeZone if installed (it's not a required dependency of RT) but something must be wrong in your older version of RT. You likely need to install DateTime::TimeZone from cpan<br>
<br>
-kevin<br>
<span class="hoenzb"><span style="color:#888888">--</span></span><span style="color:#888888"><br>
<span class="hoenzb">RT Training - Dallas May 20-21</span><br>
<span class="hoenzb"><a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a></span></span><o:p></o:p></p>
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<br clear="all">
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a> 614-404-4214 @lenjaffe<o:p></o:p></p>
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<p class="MsoNormal">Information Technology Smoke Jumper, Host of <a href="http://www.meetup.com/techlifecolumbus/" target="_blank">
Columbus Code Jam</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><o:p></o:p></p>
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<p class="MsoNormal"><a href="http://www.lenjaffe.com/AdventPlanet/" target="_blank">Advent Planet</a> - An Aggregation of Online Advent Calendars.<o:p></o:p></p>
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