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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ok the issue is this is above my head as I am not a programmer. How would I do this?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-family:"Arial","sans-serif";color:#1F497D">Mark Sears – CISSP-M.S. IA</span></i></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<i>Principal Information Security Analyst</i><br>
<i><img width="215" height="31" id="Picture_x0020_2" src="cid:image001.png@01CF742D.5C5999C0" alt="cid:image001.png@01CE728F.61780B30"></i><br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: (407) 541-4062<br>
fax: (407) 380-3823<br>
</span><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:mark.sears@gdit.com">mark.sears@gdit.com</a></span></u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<a href="http://www.gdit.com/" title="http://www.gdit.com">www.gdit.com</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> lenjaffe@gmail.com [mailto:lenjaffe@gmail.com]
<b>On Behalf Of </b>Len Jaffe<br>
<b>Sent:</b> Tuesday, May 20, 2014 1:12 PM<br>
<b>To:</b> Sears, Mark<br>
<b>Cc:</b> rt-users@lists.bestpractical.com<br>
<b>Subject:</b> Re: [rt-users] Perl broken?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Right. So as some point, as close to the place that tries to include that Rule.pm file, I'd add something similar to::<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">$RT::Logger->info ( Data::Dumper->Dump([\@INC, \%INC], [qw/inc_path inc_hash]));<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">As far as I know, we're still trying to figure out why the existing include paths are not finding your expected version of DateTime::*<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Len.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Tue, May 20, 2014 at 11:55 AM, Sears, Mark <<a href="mailto:Mark.Sears@gdit.com" target="_blank">Mark.Sears@gdit.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Cambria","serif";color:#1F497D">It is actually Rule.pm (sorry for the lower case). I’m not sure what you mean by “interject some logging code into the
logic flow”</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Cambria","serif";color:#1F497D">I have root access to the systems RT runs on via putty ssh.
</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-family:"Arial","sans-serif";color:#1F497D">Mark Sears – CISSP-M.S. IA</span></i></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<i>Principal Information Security Analyst</i><br>
<i><img border="0" width="215" height="31" id="_x0000_i1025" src="cid:image001.png@01CF742D.5C5999C0" alt="cid:image001.png@01CE728F.61780B30"></i><br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: <a href="tel:%28407%29%20541-4062" target="_blank">(407) 541-4062</a><br>
fax: <a href="tel:%28407%29%20380-3823" target="_blank">(407) 380-3823</a><br>
</span><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:mark.sears@gdit.com" target="_blank">mark.sears@gdit.com</a></span></u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<a href="http://www.gdit.com/" target="_blank" title="http://www.gdit.com">www.gdit.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a> [mailto:<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a>]
<b>On Behalf Of </b>Len Jaffe<br>
<b>Sent:</b> Tuesday, May 20, 2014 10:56 AM</span><o:p></o:p></p>
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<p class="MsoNormal"><br>
<b>To:</b> Sears, Mark<br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Perl broken?<o:p></o:p></p>
</div>
</div>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Looks reasonable on its face.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If it really is '<a href="http://rule.pm" target="_blank">rule.pm</a>' instead of 'Rule.pm' that that's probably one of your problems, as the file names are case sensitive on Unix.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Do you have a way to interject some logging code into the logic flow? <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Because it's important to know the state of the interpreter... @INC, %INC, etc. If we insert a couple of calls that dump some of the variables to the RT log, it could be helpful.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Len. <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, May 20, 2014 at 8:51 AM, Sears, Mark <<a href="mailto:Mark.Sears@gdit.com" target="_blank">Mark.Sears@gdit.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ok –r—r—r—is the permission for the
<a href="http://rule.pm" target="_blank">rule.pm</a> file and root owns it and the entire directory</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">drwxr-xr-x is the permission of the top level perl directory and owner by root.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Are these permissions correct?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-family:"Arial","sans-serif";color:#1F497D">Mark Sears – CISSP-M.S. IA</span></i></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<i>Principal Information Security Analyst</i><br>
<i><img border="0" width="215" height="31" id="_x0000_i1026" src="cid:image001.png@01CF742D.5C5999C0" alt="cid:image001.png@01CE728F.61780B30"></i><br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: <a href="tel:%28407%29%20541-4062" target="_blank">(407) 541-4062</a><br>
fax: <a href="tel:%28407%29%20380-3823" target="_blank">(407) 380-3823</a><br>
</span><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:mark.sears@gdit.com" target="_blank">mark.sears@gdit.com</a></span></u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<a href="http://www.gdit.com/" target="_blank" title="http://www.gdit.com">www.gdit.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a> [mailto:<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a>]
<b>On Behalf Of </b>Len Jaffe<br>
<b>Sent:</b> Monday, May 19, 2014 4:12 PM</span><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<b>To:</b> Sears, Mark<br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Perl broken?<o:p></o:p></p>
</div>
</div>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Perl has an @INC array which lists all of the directories that Perl will look in when searching for modules.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It also has %INC which is a hash of modules, and the file paths they were loaded from.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">But Perl listed it's include path for you. You included it in a previous email. look through that list and see <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">if any of the entries are the prefix of either of the two place you found OlsonDB/Rule.pm.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">But also listen to Kevin, restart apache/fcgi and check the ownership and file permissions of <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.5pt;font-family:"Calibri","sans-serif";color:#1F497D">/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB/Rule.pm and it's directory components.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.5pt;font-family:"Calibri","sans-serif";color:#1F497D">If it's on the path, then it will be file permissions, ownership etc. Easy enough to rectify.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.5pt;font-family:"Calibri","sans-serif";color:#1F497D">Otherwise you have to question why it installed in a place in which Perl isn't looking. But /usr/lib/perl5
is the default place that perl looks.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.5pt;font-family:"Calibri","sans-serif";color:#1F497D">Len.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Mon, May 19, 2014 at 3:30 PM, Sears, Mark <<a href="mailto:Mark.Sears@gdit.com" target="_blank">Mark.Sears@gdit.com</a>> wrote:<o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Not sure what you mean by
</span>see if that's in the @INC array<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-family:"Arial","sans-serif";color:#1F497D">Mark Sears – CISSP-M.S. IA</span></i></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<i>Principal Information Security Analyst</i><br>
<i><img border="0" width="215" height="31" id="_x0000_i1027" src="cid:image001.png@01CF742D.5C5999C0" alt="cid:image001.png@01CE728F.61780B30"></i><br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: <a href="tel:%28407%29%20541-4062" target="_blank">(407) 541-4062</a><br>
fax: <a href="tel:%28407%29%20380-3823" target="_blank">(407) 380-3823</a><br>
</span><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:mark.sears@gdit.com" target="_blank">mark.sears@gdit.com</a></span></u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<a href="http://www.gdit.com/" target="_blank" title="http://www.gdit.com">www.gdit.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a> [mailto:<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a>]
<b>On Behalf Of </b>Len Jaffe<br>
<b>Sent:</b> Monday, May 19, 2014 3:09 PM</span><o:p></o:p></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<b>To:</b> Sears, Mark<br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Perl broken?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Now use locate or find to figure out where OlsonDB/Rule.pm lives, and see if that's in the @INC array.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Mon, May 19, 2014 at 2:24 PM, Sears, Mark <<a href="mailto:Mark.Sears@gdit.com" target="_blank">Mark.Sears@gdit.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Here is the full error:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone: Can't locate DateTime/TimeZone/OlsonDB/Rule.pm
in @INC (@INC contains: /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm line 8, line 1662. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/OlsonDB.pm
line 8, line 1662. Compilation failed in require at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16, line 1662. BEGIN failed--compilation aborted at /usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone/Africa/Abidjan.pm line 16, line
1662. Compilation failed in require at (eval 2195) line 3, line 1662. Stack: [/usr/lib/perl5/site_perl/5.8.8/DateTime/TimeZone.pm:88] [/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi/DateTime.pm:1958] [/opt/rt3/share/html/Elements/SelectTimezone:60]
[/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:817] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Interp.pm:440] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1127] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1060] [/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm:1239]
[/opt/rt3/share/html/User/Prefs.html:83] [/opt/rt3/share/html/Widgets/TitleBox:51] [/opt/rt3/share/html/User/Prefs.html:86] [/opt/rt3/bin/../lib/RT/Interface/Web.pm:320] [/opt/rt3/bin/../lib/RT/Interface/Web.pm:224] [/opt/rt3/share/html/autohandler:53]</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><i><span style="font-family:"Arial","sans-serif";color:#1F497D">Mark Sears – CISSP-M.S. IA</span></i></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<i>Principal Information Security Analyst</i><br>
<i><img border="0" width="215" height="31" id="_x0000_i1028" src="cid:image001.png@01CF742D.5C5999C0" alt="cid:image001.png@01CE728F.61780B30"></i></span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: <a href="tel:%28407%29%20541-4062" target="_blank">(407) 541-4062</a><br>
fax: <a href="tel:%28407%29%20380-3823" target="_blank">(407) 380-3823</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:blue"><a href="mailto:mark.sears@gdit.com" target="_blank">mark.sears@gdit.com</a></span></u><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
<a href="http://www.gdit.com/" target="_blank" title="http://www.gdit.com">www.gdit.com</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a> [mailto:<a href="mailto:lenjaffe@gmail.com" target="_blank">lenjaffe@gmail.com</a>]
<b>On Behalf Of </b>Len Jaffe<br>
<b>Sent:</b> Monday, May 19, 2014 2:17 PM<br>
<b>To:</b> Sears, Mark<br>
<b>Cc:</b> <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<b>Subject:</b> Re: [rt-users] Perl broken?<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">You left out the best bits. The bits where Perl told you what the INC array looks like, and probably where in the code the call was being made. So you could use that info to determine
where on your file system the DateTime modules live, that the OlsonRule files are there, and why they're not on Perl's @INC path, because that is what the eror message is saying.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Len.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Mon, May 19, 2014 at 1:45 PM, Sears, Mark <<a href="mailto:Mark.Sears@gdit.com" target="_blank">Mark.Sears@gdit.com</a>> wrote:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Sorry I am running V 3.8.7...and I realize it is not officially supported. Thought I would see if anyone had run into this error before. I did, as you suggested already, and installed
the DateTime::TimeZone from cpan but still get the error.<br>
<br>
<br>
Thanks,<br>
Mark Sears - CISSP-M.S. IA<br>
Principal Information Security Analyst<br>
<br>
12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: <a href="tel:%28407%29%20541-4062" target="_blank">(407) 541-4062</a><br>
fax: <a href="tel:%28407%29%20380-3823" target="_blank">(407) 380-3823</a><br>
<a href="mailto:mark.sears@gdit.com" target="_blank">mark.sears@gdit.com</a><br>
<a href="http://www.gdit.com" target="_blank">www.gdit.com</a><br>
<br>
<br>
-----Original Message-----<br>
From: rt-users [mailto:<a href="mailto:rt-users-bounces@lists.bestpractical.com" target="_blank">rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Kevin Falcone<br>
Sent: Monday, May 19, 2014 1:40 PM<br>
To: <a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>
Subject: Re: [rt-users] Perl broken?<br>
<br>
On Mon, May 19, 2014 at 01:07:41PM +0000, Sears, Mark wrote:<br>
> I am receiving the following error when I go into Preferences>About me:<br>
> Error during compilation of /opt/rt3/share/html/Elements/SelectTimezone:Can't locate<br>
> DateTime/TimeZone/OlsonDB/Rule.pm in...<br>
><br>
> Also mentions issue with TimeZone::Africa::Abidjan.<br>
><br>
> I have run fix deps; test deps; rt-test-deps script and from cpan><br>
> installed TimeZone module<br>
<br>
You forgot to mention your RT version, but since you have /opt/rt3 in your error patch, I'll mention that no release of RT3 is currently supported.<br>
<br>
RT can optionally use DateTime::TimeZone if installed (it's not a required dependency of RT) but something must be wrong in your older version of RT. You likely need to install DateTime::TimeZone from cpan<br>
<br>
-kevin<br>
<span style="color:#888888">--<br>
RT Training - Dallas May 20-21<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a>
<a href="tel:614-404-4214" target="_blank">614-404-4214</a> @lenjaffe<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Information Technology Smoke Jumper, Host of
<a href="http://www.meetup.com/techlifecolumbus/" target="_blank">Columbus Code Jam</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/AdventPlanet/" target="_blank">Advent Planet</a> - An Aggregation of Online Advent Calendars.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a>
<a href="tel:614-404-4214" target="_blank">614-404-4214</a> @lenjaffe<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Information Technology Smoke Jumper, Host of
<a href="http://www.meetup.com/techlifecolumbus/" target="_blank">Columbus Code Jam</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/AdventPlanet/" target="_blank">Advent Planet</a> - An Aggregation of Online Advent Calendars.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a>
<a href="tel:614-404-4214" target="_blank">614-404-4214</a> @lenjaffe<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Information Technology Smoke Jumper, Host of
<a href="http://www.meetup.com/techlifecolumbus/" target="_blank">Columbus Code Jam</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/AdventPlanet/" target="_blank">Advent Planet</a> - An Aggregation of Online Advent Calendars.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a>
<a href="tel:614-404-4214" target="_blank">614-404-4214</a> @lenjaffe<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Information Technology Smoke Jumper, Host of
<a href="http://www.meetup.com/techlifecolumbus/" target="_blank">Columbus Code Jam</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.lenjaffe.com/AdventPlanet/" target="_blank">Advent Planet</a> - An Aggregation of Online Advent Calendars.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal"><a href="mailto:lenjaffe@jaffesystems.com" target="_blank">lenjaffe@jaffesystems.com</a> 614-404-4214 @lenjaffe<o:p></o:p></p>
<div>
<p class="MsoNormal">Information Technology Smoke Jumper, Host of <a href="http://www.meetup.com/techlifecolumbus/" target="_blank">
Columbus Code Jam</a><o:p></o:p></p>
</div>
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<p class="MsoNormal"><a href="http://www.lenjaffe.com/" target="_blank">www.lenjaffe.com</a> <a href="http://www.theycomewithcheese.com/" target="_blank">http://www.theycomewithcheese.com</a><o:p></o:p></p>
<div>
<p class="MsoNormal"><a href="http://www.lenjaffe.com/AdventPlanet/" target="_blank">Advent Planet</a> - An Aggregation of Online Advent Calendars.<o:p></o:p></p>
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