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<p class="MsoNormal"><span style="color:#1F497D">Resolved.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I managed to fix this by basically cleaning out my /opt/rt4/local/html/Elements/Header file.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">As it turns out, the header in 4.2.4 is loading the JS for the rich text editor, and this was being overwritten by my old version of the file.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Martin Janíček [mailto:martin.janicek@riomedia.cz]
<br>
<b>Sent:</b> Wednesday, May 21, 2014 3:38 AM<br>
<b>To:</b> Robert Shaker; rt-users@bestpractical.com<br>
<b>Subject:</b> RE: [rt-users] Rich text editor disabled after update to 4.2.4<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D">You can inspect that file with some „web-developement tool“ in your browser, look on the given line 2403 and then try to identify the .js file from where that line originate (squished .js file contains
all .js files that RT uses, merged together). This should help you figure out to what is this property attached.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D">btw<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D">RT_SiteConfig.pm<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D">Set(</span><span style="color:#1F497D">$MessageBoxRichTextHeight, 400</span><span lang="CS" style="color:#1F497D">);<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D">-mJ<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="CS" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="CS" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="CS" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Robert Shaker<br>
<b>Sent:</b> Tuesday, May 20, 2014 8:01 PM<br>
<b>To:</b> <a href="mailto:rt-users@bestpractical.com">rt-users@bestpractical.com</a><br>
<b>Subject:</b> Re: [rt-users] Rich text editor disabled after update to 4.2.4<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="CS"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Also, the chrome console reveals this, which I did not notice before.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:9.0pt;font-family:Consolas;color:#222222">event.returnValue is deprecated. Please use the standard event.preventDefault() instead.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:9.0pt;font-family:Consolas;color:#222222">Uncaught TypeError: Cannot read property 'MessageBoxRichTextHeight' of undefined squished-884af658b44cdd5c585766ea0a0518ba.js:2403<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> rt-users [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>]
<b>On Behalf Of </b>Robert Shaker<br>
<b>Sent:</b> Tuesday, May 20, 2014 1:51 PM<br>
<b>To:</b> <a href="mailto:rt-users@bestpractical.com">rt-users@bestpractical.com</a><br>
<b>Subject:</b> [rt-users] Rich text editor disabled after update to 4.2.4<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello mailing list,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have updated my RT installation to 4.2.4 just this Friday, and now we have noticed that the rich text editor seems to no longer be working. When I reply to a ticket it shows the quoted text like before, but now it is a garbled mess of
HTML as it is not translating properly. Does anyone have any idea what’s going on?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-family:"Arial","sans-serif";color:#4A452A">Bob Shaker</span></b><span style="font-family:"Arial","sans-serif";color:#4A452A"> | Co-op IT analyst<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F6228">Arden Companies </span></b><span style="font-family:"Arial","sans-serif";color:#4A452A">|</span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F6228"> Bombay
Outdoors<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4A452A">30400 Telegraph Rd, Suite 200, Bingham Farms, MI 48025</span><span style="font-family:"Arial","sans-serif";color:#4A452A"><o:p></o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:9.0pt;color:#1E1C11"><a href="http://www.ardencompanies.com/"><span style="color:#1E1C11">ArdenCompanies</span></a>.com</span></u></b><span style="font-family:"Arial","sans-serif";color:#4A452A"> </span><b><span style="font-size:9.0pt;color:#1E1C11"><a href="http://bombayoutdoors.com/"><span style="color:#1E1C11">BombayOutdoors.com
</span></a><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Times New Roman","serif";color:green"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><img border="0" width="237" height="97" id="Picture_x0020_2" src="cid:image001.jpg@01CF7502.5618E450" alt="cid:image001.jpg@01CF49DF.644DF900"><span style="font-family:"Arial","sans-serif";color:#4A452A"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">
<hr size="2" width="100%" align="center">
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<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:gray">ARDEN<br>
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Celebrating over 50 years of making your life more comfortable!<br>
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