<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Exchange Server">
<!-- converted from rtf -->
<style><!-- .EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #800000 2px solid; } --></style>
</head>
<body>
<font face="Calibri" size="2"><span style="font-size:11pt;">
<div>I have recently taken on managing the RT system. It is currently “housed” on (2) systems – a back end and a front end server. I am not sure why the need for 2 systems to host the RT instance – can anyone explain? So, I want to upgrade from 3.8.7 to
the latest 4.2.4. I get the instructions and understand the upgrade process but am kind of stumped where to do the upgrade (ie on front end or back end). I believe the “back end” is the database for the RT system.</div>
<div> </div>
<div>Any guidance would be appreciated</div>
<div> </div>
<div><font face="Arial" size="2"><span style="font-size:10pt;">Thanks,</span></font></div>
<div><font face="Arial" size="3"><span style="font-size:12pt;"><b><i>Mark Sears – CISSP-M.S. IA<br>
</i></b><font size="2"><span style="font-size:10pt;"><i>Principal Information Security Analyst<br>
</i></span></font><img src="cid:image001.png@01CE728F.61780B30"><img src="cid:8D8E770390D24444934E1727337AFA4C@GDIT.com"><br>
<font size="2"><span style="font-size:10pt;">12249 Science Drive Suite 160<br>
Orlando, FL 32826<br>
office: (407) 541-4062<br>
fax: (407) 380-3823<br>
</span></font><a href="mailto:mark.sears@gdit.com"><font size="2" color="blue"><span style="font-size:10pt;"><u>mark.sears@gdit.com</u></span></font></a><br>
<a href="http://www.gdit.com/"><font size="2" color="blue"><span style="font-size:10pt;"><u>www.</u></span></font><font size="2" color="blue"><span style="font-size:10pt;"><u>gdit.com</u></span></font></a></span></font></div>
<div> </div>
<div> </div>
<div> </div>
</span></font>
</body>
</html>