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</o:shapelayout></xml><![endif]--></head><body lang=CS link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>You can inspect that file with some „web-developement tool“ in your browser, look on the given line 2403 and then try to identify the .js file from where that line originate (squished .js file contains all .js files that RT uses, merged together). This should help you figure out to what is this property attached.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>btw<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>RT_SiteConfig.pm<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Set(</span><span lang=EN-US style='color:#1F497D'>$MessageBoxRichTextHeight, 400</span><span style='color:#1F497D'>);<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>-mJ<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> rt-users [mailto:rt-users-bounces@lists.bestpractical.com] <b>On Behalf Of </b>Robert Shaker<br><b>Sent:</b> Tuesday, May 20, 2014 8:01 PM<br><b>To:</b> rt-users@bestpractical.com<br><b>Subject:</b> Re: [rt-users] Rich text editor disabled after update to 4.2.4<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'>Also, the chrome console reveals this, which I did not notice before.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#222222'>event.returnValue is deprecated. Please use the standard event.preventDefault() instead.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN-US style='font-size:9.0pt;font-family:Consolas;color:#222222'>Uncaught TypeError: Cannot read property 'MessageBoxRichTextHeight' of undefined squished-884af658b44cdd5c585766ea0a0518ba.js:2403<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US>From:</span></b><span lang=EN-US> rt-users [<a href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] <b>On Behalf Of </b>Robert Shaker<br><b>Sent:</b> Tuesday, May 20, 2014 1:51 PM<br><b>To:</b> <a href="mailto:rt-users@bestpractical.com">rt-users@bestpractical.com</a><br><b>Subject:</b> [rt-users] Rich text editor disabled after update to 4.2.4<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Hello mailing list,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>I have updated my RT installation to 4.2.4 just this Friday, and now we have noticed that the rich text editor seems to no longer be working. When I reply to a ticket it shows the quoted text like before, but now it is a garbled mess of HTML as it is not translating properly. Does anyone have any idea what’s going on?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US>Thank you,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:6.0pt'><b><span lang=EN-US style='font-family:"Arial","sans-serif";color:#4A452A'>Bob Shaker</span></b><span lang=EN-US style='font-family:"Arial","sans-serif";color:#4A452A'> | Co-op IT analyst<o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F6228'>Arden Companies </span></b><span lang=EN-US style='font-family:"Arial","sans-serif";color:#4A452A'>|</span><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F6228'> Bombay Outdoors<o:p></o:p></span></b></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#4A452A'>30400 Telegraph Rd, Suite 200, Bingham Farms, MI 48025</span><span lang=EN-US style='font-family:"Arial","sans-serif";color:#4A452A'><o:p></o:p></span></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:9.0pt;color:#1E1C11'><a href="http://www.ardencompanies.com/"><span style='color:#1E1C11'>ArdenCompanies</span></a>.com</span></u></b><span lang=EN-US style='font-family:"Arial","sans-serif";color:#4A452A'> </span><b><span lang=EN-US style='font-size:9.0pt;color:#1E1C11'><a href="http://bombayoutdoors.com/"><span style='color:#1E1C11'>BombayOutdoors.com </span></a><o:p></o:p></span></b></p><p class=MsoNormal><b><span lang=EN-US style='font-size:9.0pt;font-family:"Times New Roman","serif";color:green'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-bottom:6.0pt'><span lang=EN-US><img border=0 width=237 height=97 id="Picture_x0020_2" src="cid:image001.jpg@01CF74D7.29190550" alt="cid:image001.jpg@01CF49DF.644DF900"></span><span lang=EN-US style='font-family:"Arial","sans-serif";color:#4A452A'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>ARDEN<br>A Global Company<br>Celebrating over 50 years of making your life more comfortable!<br><br>This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message.<br><br>This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus Server.</span><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>ARDEN<br>A Global Company<br>Celebrating over 50 years of making your life more comfortable!<br><br>This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message.<br><br>This OUTBOUND E-mail and Document(s) has been scanned by an Antivirus Server.</span><span lang=EN-US style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></div></body></html>