<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal">Hello, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Not sure how to describe this without screen shots, but after our upgrade to 4.2.4, the history section while viewing a ticket using the standard “Ticket/Display.html?id=xxx” page seems wrong. It has slightly different font types for the
text within the comments and the headers, but no other formatting at all. Everything is just running together in one long output. When we click the History link and view it via the “Ticket/History.html?id=xxx” page the formatting looks normal again with
colored boxes, clean horizontal lines, shadowed boxes around the SHOW, REPLY, COMMENT, FWD sections etc, etc. Whereas on the Display.html page there is no formatting at all. I’ve put RT into debug mode but nothing related seems to be coming up. The only
issue I see is the following Warning:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[85536] [Wed May 28 18:01:54 2014] [warning]: The Mason component /usr/local/apache/htdocs.rt/share/html/Ticket/Elements/LoadTextAttachments is deprecated, and will be removed in RT 4.4. You should use RT::Ticket->TextAttachments instead.
Call stack:<o:p></o:p></p>
<p class="MsoNormal"> [/usr/local/apache/htdocs.rt/local/html/Ticket/Display.html:209]<o:p></o:p></p>
<p class="MsoNormal"> [/usr/local/apache/htdocs.rt/share/html/Ticket/autohandler:66]<o:p></o:p></p>
<p class="MsoNormal"> [/usr/local/apache/htdocs.rt/lib/RT/Interface/Web.pm:682]<o:p></o:p></p>
<p class="MsoNormal"> [/usr/local/apache/htdocs.rt/lib/RT/Interface/Web.pm:370]<o:p></o:p></p>
<p class="MsoNormal"> [/usr/local/apache/htdocs.rt/share/html/autohandler:53] (/usr/local/apache/htdocs.rt/lib/RT.pm:955)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Searching the list archives and the web have not revealed any clues. What else could I look at? Is that warning even relevant? We’re using FreeBSD and Apache 2.2.19/ PHP 5.3.6/mod_fastcgi 2.4.6<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal">-S<o:p></o:p></p>
<p class="MsoNormal"><br>
<br>
<o:p></o:p></p>
</div>
</body>
</html>