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<span style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:11pt; color:black">Would it not be easier to remove your queue email from the distribution list; or am missing something?
<br>
<br>
Jon<br>
<br>
Sent from my Android phone using TouchDown (www.nitrodesk.com)<br>
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<span style="color:black">-----Original Message----- <br>
<b>From:</b> AdamThomas [adam.thomas@sgs.com]<br>
<b>Received:</b> Tuesday, 03 Jun 2014, 20:52<br>
<b>To:</b> rt-users@lists.bestpractical.com [rt-users@lists.bestpractical.com]<br>
<b>Subject:</b> [rt-users] Mass email creating Tickets<br>
<br>
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<div class="PlainText">Hi Guys I am fairly new to this RT stuff but a question I have is about<br>
scrips. I need a way to stop a ticket from being created when the email<br>
address provided is on a mass email. I have an email address which is used<br>
for users to send in a ticket, but the email is also on a countrywide<br>
distribution list which HR, Health and safety, etc use, everytime they send<br>
a mass email to everyone it creates a ticket in my RT. In my scrips I am<br>
able to change statuses depending on queues etc but when writing a scrip to<br>
sort this out I am stuck.<br>
<br>
I figure if I am able to say "Email was sent to more than one person"<br>
therefore update status to "deleted".<br>
<br>
However, I am unsure on how to do such a thing. Any ideas?<br>
<br>
Thanks <br>
<br>
<br>
<br>
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Sent from the Request Tracker - User mailing list archive at Nabble.com.<br>
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