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<body class='hmmessage'><div dir='ltr'>Thanks Gustavo, this worked out great with your steps.<br><br>One small change I made to /opt/rt4/share/html/Helpers/Autocomplete/Assets line 118 was replacing ($asset->{Id} == $term) with ($asset->{Id} eq $term) because I saw "isn't numeric in numeric eq (==)" Perl warnings at console. <br><br>Aaron<br><br><div><hr id="stopSpelling"><div style=""><blockquote><div style=""><span style="font-family:'Helvetica';color:rgba(0, 0, 0, 1.0);"><b>From: </b></span><span style="font-family:'Helvetica';">Gustavo Gasparrini <<a href="mailto:gustavo.gasparrini@nixe.com">gustavo.gasparrini@nixe.com</a>><br></span></div><div style=""><span style="font-family:'Helvetica';color:rgba(0, 0, 0, 1.0);"><b>Subject: </b></span><span style="font-family:'Helvetica';"><b>[rt-users] Fwd: Why are Asset #'s so naked?</b><br></span></div><div style=""><span style="font-family:'Helvetica';color:rgba(0, 0, 0, 1.0);"><b>Date: </b></span><span style="font-family:'Helvetica';">June 9, 2014 at 6:09:53 AM PDT<br></span></div><div style=""><span style="font-family:'Helvetica';color:rgba(0, 0, 0, 1.0);"><b>To: </b></span><span style="font-family:'Helvetica';"><a href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a><br></span></div><br><div><div style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;"><div style="font-family:arial, helvetica, sans-serif;font-size:12pt;"><div>Sorry, was my mistake.</div><div>I'm resending the e-mail.</div><div><br></div><div>Regards,</div><div>Gustavo.</div><div><br></div><div><span></span><div></div></div></div></div></div></blockquote></div><br><div class="ecxAppleOriginalContents" style=""><blockquote><div><div style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;"><div style="font-family:arial, helvetica, sans-serif;font-size:12pt;"><div><div><br></div><div><br></div><p class="ecxx_MsoNormal" data-mce-style="font-weight: bold;" style="font-weight:bold;"><span data-mce-style="color: #333333; font-family: arial,helvetica,sans-serif; font-size: large;" style="color:rgb(51, 51, 51);font-family:arial, helvetica, sans-serif;font-size:large;"><span data-mce-style="color: #000000;" style=""><span data-mce-style="font-size: 10pt;" style="font-size:10pt;"><span data-mce-style="font-size: large;" style="font-size:large;"><span data-mce-style="font-weight: bold;" style="font-weight:bold;">Gustavo Gasparrini | NIXE S.R.L.</span></span><br></span></span></span></p><p class="ecxx_MsoNormal"><span data-mce-style="font-size: medium;" style="font-size:12px;">IT<span class="ecxApple-converted-space"> </span></span><span data-mce-style="font-size: medium;" style="font-size:12px;">Systems<span class="ecxApple-converted-space"> </span></span><span data-mce-style="font-size: medium;" style="font-size:12px;">General Manager<br></span></p><p class="ecxx_MsoNormal"><span data-mce-style="font-size: medium;" style="font-size:12px;">+54(11)4383-7831<br></span></p><div><span data-mce-style="font-size: medium;" style="font-size:12px;"><span class="Object" id="ecxOBJ_PREFIX_DWT2006_com_zimbra_url"><a target="_blank" href="http://www.nixe.com/" data-mce-href="http://www.nixe.com/">http://www.nixe.com</a></span></span><br></div><span></span><br></div><hr id="ecxzwchr"><div style="font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica, Arial, sans-serif;font-size:12pt;"><b>De:<span class="ecxApple-converted-space"> </span></b>"Gustavo Gasparrini" <<a href="mailto:gustavo.gasparrini@nixe.com">gustavo.gasparrini@nixe.com</a>><br><b>Para:<span class="ecxApple-converted-space"> </span></b>"Aaron McCormack" <<a href="mailto:aaronmccormack@outlook.com">aaronmccormack@outlook.com</a>><br><b>Enviados:<span class="ecxApple-converted-space"> </span></b>Viernes, 6 de Junio 2014 8:08:36<br><b>Asunto:<span class="ecxApple-converted-space"> </span></b>Re: [rt-users] Why are Asset #'s so naked?<br><div><br></div><div style="font-family:arial, helvetica, sans-serif;font-size:12pt;"><div>Hi AAron,<br></div><div>I'm attaching the files.</div><div>We are using RT 4.2.3.</div><div><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"></span>You have to replace the attachment files, places in the following path: (The absolut path depends on your installation)</div><div>Please backup first the original ones, just in case that you have to roll back the changes. The best thing is to backup all directories and the DataBase ;-)</div><div><br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">/opt/rt4/share/html/Helpers/Autocomplete/Assets</span><br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">/opt/rt4/local/plugins/RT-Extension-Assets/html/Ticket/Elements/ShowAssets</span><br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">/opt/rt4/share/static/js/autocomplete.js</span><br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"></span>Also, you have to add the following lines in the RT_SiteConfig.pm.</div><div>The first one tells RT, which Asset Status you want to show in the search field.</div><div>The second one, is an standard and tell RT, which queue have to have the search field in the Ticket Update.<br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">Set(@AssetsActiveStatus, (qw/soporte_activo_FULL soporte_activo_N2 soporte_horas_FULL soporte_horas_BASICO/));</span></div><div><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">Set(@AssetQueues, (Soporte, Desarrollo, General, Nixe, Ingenieria ));</span></div><div><br></div><div><span style="font-size:12pt;">Finally, you have to delete this objects. (don't worry about that)(take care of your correct path)</span></div><div><span style="font-size:12pt;"><br></span></div><div><span style="font-size:12pt;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">rm -rf /opt/rt4/var/mason_data/obj/*</span></span></div><div><span style="font-size:12pt;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">and</span></span></div><div><span style="font-size:12pt;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">Restart the Apache Server.</span></span></div><div><span style="font-size:12pt;"><br></span></div><div>Notes:</div><div>1. You have to create Catalogs with the same name of each queue, because we use this to support customers and want to filter differents assets for each customer (queues).</div><div>2. The search field doesn't appear when you create the ticket, because we receive the tickets by email. When you have the ticket created, the search field appear in the ticket form</div><div>3. With "*" the search field retrieve all the Assets that have the Catalog for that Queue, that have the Status you put in the <span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">@AssetsActiveStatus</span></div><div>4. If you begin writing letters, the list view show the Asset that match those letters.<br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><br style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">The next lines are our RT_SiteConf.pm, part that affect Assets, (with some changes), only as a reference, because we change the Standard Status data.</span></div><div><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"><br></span></div><div><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"></span></span><div style="">Set(@AssetQueues, (<span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);">Soporte, Desarrollo, General, Nixe, Ingenieria </span>));<br>Set(@AssetsActiveStatus, (qw/soporte_activo_FULL soporte_activo_N2 soporte_horas_FULL soporte_horas_BASICO/));<br>Set(%Lifecycles,<br>assets => {<br>type => "asset",<br>initial => [ 'nuevo' ],<br>active => [ 'soporte_activo_FULL', 'soporte_activo_N2', 'soporte_horas_FULL', 'soporte_horas_BASICO' ],<br>inactive => [ 'sin_soporte', 'borrado' ],</div><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"></span></span><div style="">defaults => {<br>on_create => 'nuevo',<br>},</div><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"><span style="color:rgb(51, 51, 51);font-family:monospace;font-size:13.333333015441895px;background-color:rgb(253, 253, 253);"></span></span><div style="">transitions => {<br>'' => [qw(nuevo soporte_activo_FULL soporte_activo_N2 soporte_horas_FULL soporte_horas_BASICO sin_soporte)],<br>nuevo => [qw(soporte_activo_FULL soporte_activo_N2 soporte_horas_FULL soporte_horas_BASICO sin_soporte)],<br>soporte_activo_Full => [qw(soporte_activo_N2 soporte_horas_FULL soporte_horas_BASICO sin_soporte borrado)],<br>soporte_activo_N2 => [qw(soporte_activo_FULL soporte_horas_FULL soporte_horas_BASICO sin_soporte borrado)],<br>soporte_horas_FULL => [qw(soporte_activo_FULL soporte_activo_N2 soporte_horas_BASICO sin_soporte borrado)],<br>soporte_horas_BASICO => [qw(soporte_activo_FULL soporte_activo_N2 soporte_horas_FULL sin_soporte borrado)],<br>sin_soporte => [qw(soporte_activo_FULL soporte_activo_N2 soporte_horas_FULL soporte_horas_BASICO borrado)],<br>borrado => [qw(soporte_activo_FULL soporte_activo_N2 soporte_horas_FULL soporte_horas_BASICO sin_soporte)],<br>},<br>rights => {<br>'* -> *' => 'ModifyAsset',<br>},<br>actions => {<br>'* -> nuevo' => { label => "En instalaci�n" },<br>'* -> soporte_activo_FULL' => { label => "Con Soporte Activo FULL" },<br>'* -> soporte_activo_N2' => { label => "Con Soporte Activo N2" },<br>'* -> soporte_horas_FULL' => { label => "Soporte por horas ya autorizadas 24 horas" },<br>'* -> soporte_horas_BASICO' => { label => "Soporte por horas ya autorizadas en horario laboral" },<br>'* -> sin_soporte' => { label => "Sin Soporte" },<br>'* -> borrado' => { label => "Borrado" },<br>},<br>},<br>);</div></div><div><br></div><div>I hope this work for you.</div><div>Please tell me if you have any problem.</div><div><br></div><div>Regards,</div><div>Gustavo</div><div><br></div><div><span></span><div></div></div></div></div></div></div></div></blockquote></div><br><div class="ecxAppleOriginalContents" style=""><blockquote><div><div style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;"><div style="font-family:arial, helvetica, sans-serif;font-size:12pt;"><div style="font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica, Arial, sans-serif;font-size:12pt;"><div style="font-family:arial, helvetica, sans-serif;font-size:12pt;"><div><div><br></div><div><br></div><p class="ecxx_MsoNormal" style="font-weight:bold;"><span style="color:rgb(51, 51, 51);font-family:arial, helvetica, sans-serif;font-size:large;"><span style=""><span style="font-size:10pt;"><span style="font-size:large;"><span style="font-weight:bold;">Gustavo Gasparrini | NIXE S.R.L.</span></span><br></span></span></span></p><p class="ecxx_MsoNormal"><span style="font-size:12px;">IT<span class="ecxApple-converted-space"> </span></span><span style="font-size:12px;">Systems<span class="ecxApple-converted-space"> </span></span><span style="font-size:12px;">General Manager<br></span></p><p class="ecxx_MsoNormal"><span style="font-size:12px;">+54(11)4383-7831<br></span></p><div><span style="font-size:12px;"><span class="Object" id="ecxOBJ_PREFIX_DWT2006_com_zimbra_url"><a target="_blank" href="http://www.nixe.com/">http://www.nixe.com</a></span></span><br></div><span></span><br></div><hr id="ecxzwchr"><div style="font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica, Arial, sans-serif;font-size:12pt;"><b>De:<span class="ecxApple-converted-space"> </span></b>"Aaron McCormack" <<a href="mailto:aaronmccormack@outlook.com">aaronmccormack@outlook.com</a>><br><b>Para:<span class="ecxApple-converted-space"> </span></b>"gustavo gasparrini" <<a href="mailto:gustavo.gasparrini@nixe.com">gustavo.gasparrini@nixe.com</a>><br><b>Enviados:<span class="ecxApple-converted-space"> </span></b>Jueves, 5 de Junio 2014 22:28:21<br><b>Asunto:<span class="ecxApple-converted-space"> </span></b>RE: [rt-users] Why are Asset #'s so naked?<br><div><br></div><div dir="ltr">Hi Gustavo,<br><div><br></div>Would you send me the files? I understand it's without warranty :)<br><div><br></div>I think this would be really useful and am also running RT-Assets 1.0.1 on top of RT 4.2.4, thank you!<br><div><br></div>Aaron<br><div><br></div><div><hr id="ecxstopSpelling"><br class="ecxApple-interchange-newline"><div><blockquote><div><span style="font-family:Helvetica;"><b>From:<span class="ecxApple-converted-space"> </span></b></span><span style="font-family:Helvetica;">Gustavo Gasparrini <<a href="mailto:gustavo.gasparrini@nixe.com" target="_blank">gustavo.gasparrini@nixe.com</a>><br></span></div><div><span style="font-family:Helvetica;"><b>Subject:<span class="ecxApple-converted-space"> </span></b></span><span style="font-family:Helvetica;"><b>Re: [rt-users] Why are Asset #'s so naked?</b><br></span></div><div><span style="font-family:Helvetica;"><b>Date:<span class="ecxApple-converted-space"> </span></b></span><span style="font-family:Helvetica;">June 5, 2014 at 6:50:20 AM PDT<br></span></div><div><span style="font-family:Helvetica;"><b>To:<span class="ecxApple-converted-space"> </span></b></span><span style="font-family:Helvetica;"><a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br></span></div><br><div>Hi, Al.<br><div><br></div>We made some changes to the Create Ticket form, where you can search assets by name or description, filtered by a Status (you have to put which Status to filter in a variable in RT_SiteConfig.pm file) and a Catalog that have to have the same name than the queue.<br>If you want, I can send it to you, but without any warranty, because we need to normalize the development.<br>I can send you the files that you have to replace for a specific RT version. They are only 3 files.<br><div><br></div>Regards,<br>Gustavo<br><div><br></div><br>Gustavo Gasparrini | NIXE S.R.L.<span class="ecxApple-converted-space"> </span><br>IT Systems General Manager<span class="ecxApple-converted-space"> </span><br>+54(11)4383-7831<span class="ecxApple-converted-space"> </span><br><a href="http://www.nixe.com/" target="_blank">http://www.nixe.com</a><span class="ecxApple-converted-space"> </span><br><div><br></div>----- Mensaje original -----<br>De: "Kevin Falcone" <<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>><br>Para:<span class="ecxApple-converted-space"> </span><a href="mailto:rt-users@lists.bestpractical.com" target="_blank">rt-users@lists.bestpractical.com</a><br>Enviados: Jueves, 22 de Mayo 2014 17:29:50<br>Asunto: Re: [rt-users] Why are Asset #'s so naked?<br><div><br></div>On Sun, May 18, 2014 at 11:47:43PM -0400, Al Joslin wrote:<br><blockquote> Why in the world am I required to know an Asset's Number in<br> order to use/link it ? Why are there no searching options that<br> result in linkage ? Why do I have to find the Asset, write it's<br> number on a sticky note and then go to another screen where I<br> then enter that number ? I would love to get the FindAsset<br> portlet into the Ticket/Create.html -- but there seems to be no<br> option for that in the RT_Config.<br></blockquote><br>I believe most people using it are navigating to the Asset and then<br>using Action -> Create linked ticket.<br><div><br></div>I suspect you also want to set AssetQueues<br><a href="http://bestpractical.com/docs/assets/1.01/Assets_Config.html#AssetQueues" target="_blank">http://bestpractical.com/docs/assets/1.01/Assets_Config.html#AssetQueues</a><br><div><br></div>-kevin<br><div><br></div>--<span class="ecxApple-converted-space"> </span><br>RT Training - Boston, September 9-10<br><a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>--<span class="ecxApple-converted-space"> </span><br>RT Training - Boston, September 9-10<br>http://bestpractical.com/training<br></div></blockquote></div><br></div></div></div><div><br></div></div></div><div><br></div></div></div></div></blockquote></div><br><div style=""><blockquote><div><div style="font-family:Helvetica;font-size:12px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;">--<span class="ecxApple-converted-space"> </span><br>RT Training - Boston, September 9-10<br><a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a></div></div></blockquote></div><br></div> </div></body>
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