<div dir="ltr"><div class="gmail_extra">Hi there:<br></div><div class="gmail_extra"><br></div><div class="gmail_extra"> I found this thread and have a few questions:<br></div><div class="gmail_extra"><br><div class="gmail_quote">
On Thu, Apr 10, 2014 at 12:46 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>On Thu, Apr 10, 2014 at 02:26:19PM +0000, Edsall, William (WJ) wrote:<br>
> Under `People' it says that the user (requestor)'s email is `disabled for ticket'. It says<br>
> this just after his email address on the Requestors line.<br>
><br></div></blockquote><div><br></div><div>We would like that to happen on our end but don't know how to implement it. In our case,<br>when a requestor is disabled it simply does not show that requestor under 'People' in Ticket/Display.html<br>
</div><div>On the other hand, Ticket/ModifyPeople.html shows the disabled requestor but no indication about<br></div><div>the status<br> <br><br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div>
> What does this mean? Some replies did in fact work but at some point the system flagged his<br>
> email as disabled for the ticket.<br>
<br>
</div>Click on the People at the top of that tab (or at the top of the page)<br>
to get to the Modify People page.<br>
<br>
Scroll down and see the 'Modify who receives mail' section.<br>
It's like the checkboxes on the reply page which squelch people for a<br>
single transaction, but this does it for the whole ticket.<br>
<br></blockquote><div><br></div><div>In our case, the 'Modify who receives email ' section just shows this text:<br>'The checked users may receive email related to this ticket depending on the
action taken. Uncheck users to stop sending email to them about this ticket.'<br></div><div>but no checkboxes or any other input field ...<br></div><div></div></div><br></div><div class="gmail_extra">Sys Info about our instance:<br>
</div><div class="gmail_extra">OS: Centos6<br></div><div class="gmail_extra">RT version: 4.2.2<br><br>I tried everything in user's access control (on/off):<br> <span style="color:rgb(34,34,34);font-family:arial,sans-serif;font-size:13px;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;display:inline!important;float:none;background-color:rgb(255,255,255)">- Let this user access RT, and<br>
- Let this user be granted rights (Privileged)</span><br><br></div><div class="gmail_extra">I also browsed RT_Config up and down but nothing seems to control this particular behaviour or I'm missing something ...<br>
<br></div><div class="gmail_extra">Any help will be highly appreciated<br clear="all"></div><div class="gmail_extra"><br>-- <br><div dir="ltr">Regards,<br><br>Hugo Escobar<br><br>
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