<div dir="ltr"><br><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Jun 17, 2014 at 3:16 PM, Kevin Falcone <span dir="ltr"><<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>On Fri, Jun 13, 2014 at 01:23:47PM -0400, Hugo Escobar wrote:<br>
> I found this thread and have a few questions:<br>
<br>
</div>Unfortunately, this thread appears to be unrelated to your problems.<br>
<br>
> On Thu, Apr 10, 2014 at 12:46 PM, Kevin Falcone <[1]<a href="mailto:falcone@bestpractical.com" target="_blank">falcone@bestpractical.com</a>><br>
<div>> wrote:<br>
><br>
> On Thu, Apr 10, 2014 at 02:26:19PM +0000, Edsall, William (WJ) wrote:<br>
> > Under `People' it says that the user (requestor)'s email is `disabled<br>
> for ticket'. It says<br>
> > this just after his email address on the Requestors line.<br>
> ><br>
><br>
><br>
> We would like that to happen on our end but don't know how to implement it. In<br>
> our case,<br>
> when a requestor is disabled it simply does not show that requestor under<br>
> 'People' in Ticket/Display.html<br>
> On the other hand, Ticket/ModifyPeople.html shows the disabled requestor but no<br>
> indication about<br>
> the status<br>
<br>
</div>You're confusing a Disabled requestor with a Squelched requestor who<br>
has been configured to not receive mail for this ticket.<br>
<div><br>
> In our case, the 'Modify who receives email ' section just shows this text:<br>
> 'The checked users may receive email related to this ticket depending on the<br>
> action taken. Uncheck users to stop sending email to them about this ticket.'<br>
> but no checkboxes or any other input field ...<br>
><br>
> Sys Info about our instance:<br>
> OS: Centos6<br>
> RT version: 4.2.2<br>
><br>
> I tried everything in user's access control (on/off):<br>
> - Let this user access RT, and<br>
> - Let this user be granted rights (Privileged)<br>
><br>
> I also browsed RT_Config up and down but nothing seems to control this<br>
> particular behaviour or I'm missing something ...<br>
<br>
</div>Guesses? You use only TransactionBatch scrips. You have no scrips<br>
or users that would get mail on that ticket. You do not have<br>
ShowOutgoingEmail.<br>
<span><font color="#888888"><br></font></span></blockquote><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><span><font color="#888888">
-kevin<br>
</font></span><br>--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br></blockquote></div><br><div><br><div><font face="arial, sans-serif">After doing a clean install
of RT I saw the normal behaviour in RT which is to show 'disabled for
ticket' when the email has been unchecked under<br></font>the <font face="arial, sans-serif">'Modify who receives email ' section.<br><br>At some point this stopped happening on my </font><span style="font-family:arial,sans-serif">system. I managed to isolate the cause and it seems to be the database.</span></div>
<br></div>Thanks for your help<br><br>-- <br><div dir="ltr">Regards,<br><br>Hugo Escobar<br><br>
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