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<p class="MsoNormal">Hello mailing list,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On my initial setup of RT (4.2.0) I created 2 custom fields, one for adding tags to tickets (utilizing the addon RTx::Tags, slightly edited to be compatible with RT 4.X), and the other called “issue category”, used to add extra categorization
to ticket transactions (issue category is a standard “Select one value” field and does not use any addons).<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">When I updated the server the other day (from 4.2.4 to 4.2.5) I also ran the command “cpan-outdated –p | cpanm “ to update my perl modules to the latest version. Something I have done has broken the use of custom fields. Whenever anyone
attempts to fill one of the two fields in, the message “an internal rt error has occurred” is displayed and the following appears in the logs:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[27698] [Thu Jun 26 15:27:49 2014] [error]: RT::CustomField::_CanonicalizeValue Unimplemented in HTML::Mason::Commands. (/opt/rt4/share/html/Elements/ValidateCustomFields line 99)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Stack:<o:p></o:p></p>
<p class="MsoNormal"> [/usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Record.pm:494]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/Elements/ValidateCustomFields:99]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/Ticket/Update.html:265]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/Ticket/autohandler:66]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:682]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:370]<o:p></o:p></p>
<p class="MsoNormal"> [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:210)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If anyone could help me with figuring out the issue here it would be greatly appreciated, as I am completely stumped. My solution so far has been to completely disable custom fields.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:6.0pt"><b><span style="font-family:"Arial","sans-serif";color:#4A452A">Bob Shaker</span></b><span style="font-family:"Arial","sans-serif";color:#4A452A"> | Co-op IT analyst<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F6228">Arden Companies </span></b><span style="font-family:"Arial","sans-serif";color:#4A452A">|</span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4F6228"> Bombay
Outdoors<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4A452A">30400 Telegraph Rd, Suite 200, Bingham Farms, MI 48025</span><span style="font-family:"Arial","sans-serif";color:#4A452A"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#4A452A">(810) 252-8468<o:p></o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:9.0pt;color:#1E1C11"><a href="http://www.ardencompanies.com/"><span style="color:#1E1C11">ArdenCompanies</span></a>.com</span></u></b><span style="font-family:"Arial","sans-serif";color:#4A452A"> </span><b><span style="font-size:9.0pt;color:#1E1C11"><a href="http://bombayoutdoors.com/"><span style="color:#1E1C11">BombayOutdoors.com
</span></a></span></b><b><span style="font-size:9.0pt;color:#1E1C11"><o:p></o:p></span></b></p>
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