<div dir="ltr">I have achieved this in the past by temporarily moving the ticket to a queue without resolve scrips, resolving the ticket then moving it back to the correct queue. You could automate this by creating a "Silent Resolve" queue, and having a scrip to resolve the ticket and then move it back to the previous queue.<div>
<br></div><div>Another potential option is to introduce a custom field (e.g. "Silent Resolve") to the tickets, and modify the resolve scrips to only activate if that custom field is not set.</div></div><div class="gmail_extra">
<br><br><div class="gmail_quote">On 28 June 2014 02:08, andriusk <span dir="ltr"><<a href="mailto:andrius.kulbis@gmail.com" target="_blank">andrius.kulbis@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Hello, I want to create a custom resolve action - "silent resolve". Is it<br>
possible somehow to tell RT that, if I resolve ticket using my "silent<br>
resolve" it cancel all script, that fires on resolve or at least those that<br>
send email to the user and CC?<br>
<br>
<br>
<br>
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