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<div class="moz-cite-prefix">So the $rtname is cg.xxx.edu<br>
<br>
The subject tag on the queue is configured as the CGTag cg.xxx.edu<br>
<br>
Should it simply be the rtname? <br>
<br>
<br>
<br>
<br>
On 7/2/2014 11:23 PM, Alex Peters wrote:<br>
</div>
<blockquote
cite="mid:CAFdkmpsKFBHn+GNFN1pWWO9-=z1OUR1iRnBvO0cVQ=gGkyzYrQ@mail.gmail.com"
type="cite">
<div dir="ltr">In "<span
style="font-family:arial,sans-serif;font-size:12.800000190734863px">Subject:
[xxxxx </span><a moz-do-not-send="true"
href="http://xx.xxx.edu">xx.xxx.edu</a><span
style="font-family:arial,sans-serif;font-size:12.800000190734863px"> #1091]",
does "</span><span
style="font-family:arial,sans-serif;font-size:12.800000190734863px">xxxxx </span><a
moz-do-not-send="true" href="http://xx.xxx.edu">xx.xxx.edu</a><span
style="font-family:arial,sans-serif;font-size:12.800000190734863px">"
precisely match either of your $rtname config value or a
queue's "Subject Tag" setting? The fact that there's a space
in there suggests that it might not.</span></div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On 3 July 2014 13:19, Mark Campbell <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:mcc171@psu.edu" target="_blank">mcc171@psu.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
So for testing I ran the following<br>
<br>
<br>
cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action
correspond --url <a moz-do-not-send="true"
href="https://xxxxxxx.xx.xxx.edu/rt" target="_blank">https://xxxxxxx.xx.xxx.edu/rt</a>
--debug<br>
<br>
<br>
<br>
<br>
Then pasted the following in<br>
<br>
Delivered-To: <a moz-do-not-send="true"
href="mailto:xxxxx@xx.xxx.edu" target="_blank">xxxxx@xx.xxx.edu</a><br>
Subject: [xxxxx <a moz-do-not-send="true"
href="http://xx.xxx.edu" target="_blank">xx.xxx.edu</a>
#1091]<br>
To: <a moz-do-not-send="true"
href="mailto:xxxxx@xx.xxx.edu" target="_blank">xxxxx@xx.xxx.edu</a><br>
From: Xxxx Xxxxxxxx <<a moz-do-not-send="true"
href="mailto:xxxx@xxx.edu" target="_blank">xxxx@xxx.edu</a>><br>
Return-Path: <<a moz-do-not-send="true"
href="mailto:xxxx@xxx.edu" target="_blank">xxxx@xxx.edu</a>><br>
<br>
<br>
testing<br>
<br>
<br>
And this created a new ticket #1111<br>
<br>
I thought all this had to do was match what was in the
subject brackets and the ticket number and it would add it.
What am I missing here?
<div class="HOEnZb">
<div class="h5"><br>
<br>
<br>
<br>
<br>
On 7/2/2014 4:08 PM, Mark Campbell wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
So I have an instance of RT installed, and thing seem
to work fine. Except users with a MAC that are using
the Alpine client seem to not be able to properly
reply to a ticket. They can create new tickets jsut
fine, but when attempting to respond to a ticket,
every response creates a new ticket.<br>
<br>
Any ideas on why that might happen?<br>
<br>
Thanks<br>
<br>
Mark<br>
<br>
</blockquote>
<br>
-- <br>
RT Training - Boston, September 9-10<br>
<a moz-do-not-send="true"
href="http://bestpractical.com/training"
target="_blank">http://bestpractical.com/training</a><br>
</div>
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