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<div class="moz-cite-prefix">Sorry CG tag would be what we use to
describe the queue and cg.xxx.edu as the rtname. For instance the
Networking queue would look like <br>
<br>
[Networking cg.xxx.edu #1091]<br>
<br>
So in the subject tag field for the queue configuration we have
"Networking cg.xxx.edu"<br>
<br>
Is this not allowed? or would the space between Networking and
cg.xxx.edu cause issues?<br>
<br>
Mark<br>
<br>
<br>
<br>
On 7/2/2014 11:34 PM, Alex Peters wrote:<br>
</div>
<blockquote
cite="mid:CAFdkmpufmu-sojDQZk3DVa1wQAYt4_=FeUKg5W8jzKpPJy4ncg@mail.gmail.com"
type="cite">
<div dir="ltr">I'm not sure what "the CGTag" means but if the
subject tag on the queue is exactly the same as the $rtname, you
can leave the subject tag blank (it will default to $rtname).
<div><br>
</div>
<div>
Basically the only thing between those square brackets in the
Subject line of the email should be the $rtname or a queue's
subject tag, followed by a space, a hash and a ticket number.</div>
<div><br>
</div>
<div>If that's the case and it's still not working, RT debug
logs might come in handy.</div>
</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On 3 July 2014 13:30, Mark Campbell <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:mcc171@psu.edu" target="_blank">mcc171@psu.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
<div>So the $rtname is <a moz-do-not-send="true"
href="http://cg.xxx.edu" target="_blank">cg.xxx.edu</a><br>
<br>
The subject tag on the queue is configured as the CGTag
<a moz-do-not-send="true" href="http://cg.xxx.edu"
target="_blank">cg.xxx.edu</a><br>
<br>
Should it simply be the rtname? <br>
<div>
<div class="h5"> <br>
<br>
<br>
<br>
On 7/2/2014 11:23 PM, Alex Peters wrote:<br>
</div>
</div>
</div>
<div>
<div class="h5">
<blockquote type="cite">
<div dir="ltr">In "<span
style="font-family:arial,sans-serif;font-size:12.800000190734863px">Subject:
[xxxxx </span><a moz-do-not-send="true"
href="http://xx.xxx.edu" target="_blank">xx.xxx.edu</a><span
style="font-family:arial,sans-serif;font-size:12.800000190734863px"> #1091]",
does "</span><span
style="font-family:arial,sans-serif;font-size:12.800000190734863px">xxxxx </span><a
moz-do-not-send="true" href="http://xx.xxx.edu"
target="_blank">xx.xxx.edu</a><span
style="font-family:arial,sans-serif;font-size:12.800000190734863px">"
precisely match either of your $rtname config
value or a queue's "Subject Tag" setting? The
fact that there's a space in there suggests that
it might not.</span></div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On 3 July 2014 13:19,
Mark Campbell <span dir="ltr"><<a
moz-do-not-send="true"
href="mailto:mcc171@psu.edu" target="_blank">mcc171@psu.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0
0 0 .8ex;border-left:1px #ccc
solid;padding-left:1ex"> <br>
So for testing I ran the following<br>
<br>
<br>
cat |/usr/sbin/rt-mailgate --queue xxxxxxx
--action correspond --url <a
moz-do-not-send="true"
href="https://xxxxxxx.xx.xxx.edu/rt"
target="_blank">https://xxxxxxx.xx.xxx.edu/rt</a>
--debug<br>
<br>
<br>
<br>
<br>
Then pasted the following in<br>
<br>
Delivered-To: <a moz-do-not-send="true"
href="mailto:xxxxx@xx.xxx.edu"
target="_blank">xxxxx@xx.xxx.edu</a><br>
Subject: [xxxxx <a moz-do-not-send="true"
href="http://xx.xxx.edu" target="_blank">xx.xxx.edu</a>
#1091]<br>
To: <a moz-do-not-send="true"
href="mailto:xxxxx@xx.xxx.edu"
target="_blank">xxxxx@xx.xxx.edu</a><br>
From: Xxxx Xxxxxxxx <<a
moz-do-not-send="true"
href="mailto:xxxx@xxx.edu" target="_blank">xxxx@xxx.edu</a>><br>
Return-Path: <<a moz-do-not-send="true"
href="mailto:xxxx@xxx.edu" target="_blank">xxxx@xxx.edu</a>><br>
<br>
<br>
testing<br>
<br>
<br>
And this created a new ticket #1111<br>
<br>
I thought all this had to do was match what
was in the subject brackets and the ticket
number and it would add it. What am I missing
here?
<div>
<div><br>
<br>
<br>
<br>
<br>
On 7/2/2014 4:08 PM, Mark Campbell wrote:<br>
<blockquote class="gmail_quote"
style="margin:0 0 0 .8ex;border-left:1px
#ccc solid;padding-left:1ex"> So I have
an instance of RT installed, and thing
seem to work fine. Except users with a
MAC that are using the Alpine client
seem to not be able to properly reply to
a ticket. They can create new tickets
jsut fine, but when attempting to
respond to a ticket, every response
creates a new ticket.<br>
<br>
Any ideas on why that might happen?<br>
<br>
Thanks<br>
<br>
Mark<br>
<br>
</blockquote>
<br>
-- <br>
RT Training - Boston, September 9-10<br>
<a moz-do-not-send="true"
href="http://bestpractical.com/training"
target="_blank">http://bestpractical.com/training</a><br>
</div>
</div>
</blockquote>
</div>
<br>
</div>
</blockquote>
<br>
</div>
</div>
</div>
<br>
--<br>
RT Training - Boston, September 9-10<br>
<a moz-do-not-send="true"
href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
</blockquote>
</div>
<br>
</div>
</blockquote>
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