<div dir="ltr">In "<span style="font-family:arial,sans-serif;font-size:12.800000190734863px">Subject: [xxxxx </span><a href="http://xx.xxx.edu">xx.xxx.edu</a><span style="font-family:arial,sans-serif;font-size:12.800000190734863px"> #1091]", does "</span><span style="font-family:arial,sans-serif;font-size:12.800000190734863px">xxxxx </span><a href="http://xx.xxx.edu">xx.xxx.edu</a><span style="font-family:arial,sans-serif;font-size:12.800000190734863px">" precisely match either of your $rtname config value or a queue's "Subject Tag" setting? The fact that there's a space in there suggests that it might not.</span></div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On 3 July 2014 13:19, Mark Campbell <span dir="ltr"><<a href="mailto:mcc171@psu.edu" target="_blank">mcc171@psu.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
So for testing I ran the following<br>
<br>
<br>
cat |/usr/sbin/rt-mailgate --queue xxxxxxx --action correspond --url <a href="https://xxxxxxx.xx.xxx.edu/rt" target="_blank">https://xxxxxxx.xx.xxx.edu/rt</a> --debug<br>
<br>
<br>
<br>
<br>
Then pasted the following in<br>
<br>
Delivered-To: <a href="mailto:xxxxx@xx.xxx.edu" target="_blank">xxxxx@xx.xxx.edu</a><br>
Subject: [xxxxx <a href="http://xx.xxx.edu" target="_blank">xx.xxx.edu</a> #1091]<br>
To: <a href="mailto:xxxxx@xx.xxx.edu" target="_blank">xxxxx@xx.xxx.edu</a><br>
From: Xxxx Xxxxxxxx <<a href="mailto:xxxx@xxx.edu" target="_blank">xxxx@xxx.edu</a>><br>
Return-Path: <<a href="mailto:xxxx@xxx.edu" target="_blank">xxxx@xxx.edu</a>><br>
<br>
<br>
testing<br>
<br>
<br>
And this created a new ticket #1111<br>
<br>
I thought all this had to do was match what was in the subject brackets and the ticket number and it would add it. What am I missing here?<div class="HOEnZb"><div class="h5"><br>
<br>
<br>
<br>
<br>
On 7/2/2014 4:08 PM, Mark Campbell wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
So I have an instance of RT installed, and thing seem to work fine. Except users with a MAC that are using the Alpine client seem to not be able to properly reply to a ticket. They can create new tickets jsut fine, but when attempting to respond to a ticket, every response creates a new ticket.<br>
<br>
Any ideas on why that might happen?<br>
<br>
Thanks<br>
<br>
Mark<br>
<br>
</blockquote>
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