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<div class="moz-cite-prefix">Yes it is. In fact, it is the default
behaviour.<br>
I have 2 custom lifecycles defined in our RT setup.<br>
<br>
Define your lifecycle and the corresponding Mapping Between
Queues, as described in this link: <br>
<a class="moz-txt-link-freetext" href="https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Mapping-Between-Queues">https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Mapping-Between-Queues</a><br>
<br>
In the example, there are two lfecycles defined: Default and
Orders. The "__maps__" entry maps one state of one queue to the
correspondig state in the other.<br>
<br>
So, when you change from the Default lifecycle to Orders, any
"pending" status will become "new", any "processing" will become
"open", and so on. <br>
In your case, the final state in Default should be mapped to the
new final state in YourCustomLifecycle.<br>
Don't forget to define the reverse YourCustomLifecycle->Default
mappings too, in case you want to revert the lifecycle change.<br>
<br>
-Pedro<br>
<br>
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<p style="margin-top:24.75pt;line-height:11.0pt"><span
style="font-family:"Times New
Roman","serif"">Pedro Pereira</span><span
style="font-size:9.0pt;font-family:"Times New
Roman","serif""><br>
Núcleo de Infraestruturas e Telecomunicações<br>
Departamento de Informática<br>
<br>
Alameda da Universidade · Cidade Universitária<br>
1649-004 LISBOA · PORTUGAL<br>
T. +351 210 443 567 - Ext. 19817<br>
E. <a
href="mailto:pmepereira@reitoria.ulisboa.pt"><span
style="color:windowtext">pmepereira@reitoria.ulisboa.pt</span></a>
<br>
<a href="http://www.ulisboa.pt/"><span
style="color:windowtext">www.ulisboa.pt</span></a>
</span><span
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On 02-07-2014 21:05, Kenroy Bennett wrote:<br>
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cite="mid:CALHXjLNqDS++e_+_JDRK5yfqm56W-SWbse1f+OVTqx6ARA_c7A@mail.gmail.com"
type="cite">
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<div>Hi All,<br>
</div>
I have created a Queue to use the default life
cycle have been used it for several months now. <br>
</div>
After using it I realized that I will need to create a new
life cycle for tickets in the Queue. Is it possible to change
the life cycle in the Queue and update tickets in their final
state that have used the default life to a final state in
the new lifecycle that I have create.<br>
<br>
</div>
<div><br>
</div>
<div>Regards,<br>
</div>
<div>Kenroy<br>
</div>
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