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<div class="moz-cite-prefix">On 8-7-2014 20:20, Karres, Dean wrote:<br>
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<p class="MsoNormal">RT 4.2.3<o:p></o:p></p>
<p class="MsoNormal">RedHat Enterprise Linux 6.5<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have installed RT as a test in hopes of
eventually replacing our home-built ticketing system
soon-ish. I have RT installed and have a basic configuration
that allows anyone in our AD to login. For the moment there
is an RT “root” user and my AD account. I have looked in the
wiki and the mailing list archive and see a lot about AD
issues but not his… or I don’t know enough to know what I am
looking for yet.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If I login as the rt-root user and go to
Admin > Users there is a list of “Privileged users”. This
list only shows the rt-root user. If I then search for my AD
account I can see my account and that under “Access control”
the box for “<span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white">Let
this user be granted rights (Privileged)” is checked.
Shouldn’t this/my account show up in the
</span>Admin > Users: “Privileged users” list?</p>
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Yes I would think so, it does at my site.<br>
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cite="mid:E85678EA7215EC4B8D1C12A9ACC42843754B0159@chimbx2.ad.uillinois.edu"
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<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have seen some threads that talk about an
auto create config option. Is the situation that plain AD
users are not “real” RT user accounts by default?
<o:p></o:p></p>
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Read etc/RT_Config, either on the server you installed RT on or on
the bestpractical.com site<br>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our situation is that of an IT HelpDesk for
a large facility. Hundreds of plain AD users should be able
to submit tickets and do un<span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white">privileged
RT actions. A much smaller group of folks, the HelpDesk
folks, need to be able to do the real RT work: assign
tickets, move them into queues, etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white">I
have another unrelated newbie setup question as well. I
work for a large facility and again my main focus is
replacing an ancient ticket system in my group. I can
easily imagine that over time other departments/groups in
the facility may want their own RT services. Are there docs
that can tell me what to do now to prepare for
multi-department use? Should each unit have their own
install & config? Can one instance service multiple
units with undoubtedly unique needs?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black;background:white"><o:p> </o:p></span></p>
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I think so, create groups and queues and assign the correct rights.
Try to stay away from the global rights because once given can't be
revoked on a group level.<br>
<br>
Joop<br>
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