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<div class="moz-cite-prefix">Thanks Alex - it worked. <br>
<br>
ps: excuse my previous mail since i mistaken your name<br>
<br>
BR<br>
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On 7/8/2014 2:01 PM, Alex Peters wrote:<br>
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<blockquote
cite="mid:CAFdkmptzOd7Gj4xRWsFAkeYQtutNPVAyovaP6+1Eq62+EE=txQ@mail.gmail.com"
type="cite">
<div dir="ltr">A list of useful template snippets can be found on
the wiki:
<div><br>
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<div><a moz-do-not-send="true"
href="http://requesttracker.wikia.com/wiki/TemplateSnippets#People">http://requesttracker.wikia.com/wiki/TemplateSnippets#People</a><br>
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<div>It seems that you would get the desired information by
adding this to the appropriate templates:</div>
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<pre style="border:1px solid rgb(204,204,204);margin-top:0px;margin-bottom:0px;padding:12px;vertical-align:baseline;line-height:14px;overflow:auto;word-wrap:normal;color:rgb(58,58,58);font-size:14.399999618530273px;background-color:rgb(242,242,242)">{ $Transaction->CreatorObj->Name }</pre>
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<div>In your case, you probably want to add this to the Admin
Correspondence, Admin Comment and Transaction templates.</div>
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<div class="gmail_extra">
<br>
<br>
<div class="gmail_quote">On 8 July 2014 18:02, Yavor Marinov <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:ymarinov@neterra.net" target="_blank">ymarinov@neterra.net</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
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<div>Thanks for your time Peter.<br>
<br>
Currently in the received mail i need to add the
username which took action over the ticket, nothing more
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<div class="h5"><br>
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On 7/8/2014 3:26 AM, Alex Peters wrote:<br>
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<div class="h5">
<blockquote type="cite">
<p dir="ltr">From your description, it seems that
the managers are currently watching the ticket as
AdminCCs.</p>
<p dir="ltr">Can you please give an example of the
information that you need in the emails that are
sent to the managers?</p>
<p dir="ltr">The emails already show the name and
email address of the person adding correspondence
to the ticket. Ticket owner information is
already emailed when owner change occurs.</p>
<div class="gmail_quote">On 08/07/2014 1:03 am,
"Yavor Marinov" <<a moz-do-not-send="true"
href="mailto:ymarinov@neterra.net"
target="_blank">ymarinov@neterra.net</a>>
wrote:<br type="attribution">
<blockquote class="gmail_quote" style="margin:0 0
0 .8ex;border-left:1px #ccc
solid;padding-left:1ex"> hey guys,<br>
<br>
i have again (probably) silly question. Is there
any chance when using<br>
RT web interface, when replying the rt-mailgate
to attach the username<br>
who did the action. Now, when replying to a
ticket, via email we receive<br>
only the actual information written by user plus
link to the ticket. I'm<br>
asking this, because some of our managers don't
want to handle with RT's<br>
web interface, but needs info who actually took
action over the ticket<br>
<br>
Thanks in advance<br>
<br>
--<br>
RT Training - Boston, September 9-10<br>
<a moz-do-not-send="true"
href="http://bestpractical.com/training"
target="_blank">http://bestpractical.com/training</a><br>
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