<div dir="ltr">A list of useful template snippets can be found on the wiki:<div><br></div><div><a href="http://requesttracker.wikia.com/wiki/TemplateSnippets#People">http://requesttracker.wikia.com/wiki/TemplateSnippets#People</a><br>
<div><br></div><div>It seems that you would get the desired information by adding this to the appropriate templates:</div><div><br></div><div><pre style="border:1px solid rgb(204,204,204);margin-top:0px;margin-bottom:0px;padding:12px;vertical-align:baseline;line-height:14px;overflow:auto;word-wrap:normal;color:rgb(58,58,58);font-size:14.399999618530273px;background-color:rgb(242,242,242)">
{ $Transaction->CreatorObj->Name }</pre></div><div><br></div><div>In your case, you probably want to add this to the Admin Correspondence, Admin Comment and Transaction templates.</div></div></div><div class="gmail_extra">
<br><br><div class="gmail_quote">On 8 July 2014 18:02, Yavor Marinov <span dir="ltr"><<a href="mailto:ymarinov@neterra.net" target="_blank">ymarinov@neterra.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div text="#000000" bgcolor="#FFFFFF">
<div>Thanks for your time Peter.<br>
<br>
Currently in the received mail i need to add the username which
took action over the ticket, nothing more<div><div class="h5"><br>
<div><br>
</div>
On 7/8/2014 3:26 AM, Alex Peters wrote:<br>
</div></div></div><div><div class="h5">
<blockquote type="cite">
<p dir="ltr">From your description, it seems that the managers are
currently watching the ticket as AdminCCs.</p>
<p dir="ltr">Can you please give an example of the information
that you need in the emails that are sent to the managers?</p>
<p dir="ltr">The emails already show the name and email address of
the person adding correspondence to the ticket. Ticket owner
information is already emailed when owner change occurs.</p>
<div class="gmail_quote">On 08/07/2014 1:03 am, "Yavor Marinov"
<<a href="mailto:ymarinov@neterra.net" target="_blank">ymarinov@neterra.net</a>>
wrote:<br type="attribution">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
hey guys,<br>
<br>
i have again (probably) silly question. Is there any chance
when using<br>
RT web interface, when replying the rt-mailgate to attach the
username<br>
who did the action. Now, when replying to a ticket, via email
we receive<br>
only the actual information written by user plus link to the
ticket. I'm<br>
asking this, because some of our managers don't want to handle
with RT's<br>
web interface, but needs info who actually took action over
the ticket<br>
<br>
Thanks in advance<br>
<br>
--<br>
RT Training - Boston, September 9-10<br>
<a href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
</blockquote>
</div>
</blockquote>
<br>
</div></div></div>
</blockquote></div><br></div>