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    <div class="moz-cite-prefix">Thanks for your time Peter.<br>
      <br>
      Currently in the received mail i need to add the username which
      took action over the ticket, nothing more<br>
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      On 7/8/2014 3:26 AM, Alex Peters wrote:<br>
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cite="mid:CAFdkmpvc2QVQmoYQ_Pix8A8huzPD2=5OckNo=Khd4RbR8QLyaA@mail.gmail.com"
      type="cite">
      <p dir="ltr">From your description, it seems that the managers are
        currently watching the ticket as AdminCCs.</p>
      <p dir="ltr">Can you please give an example of the information
        that you need in the emails that are sent to the managers?</p>
      <p dir="ltr">The emails already show the name and email address of
        the person adding correspondence to the ticket.  Ticket owner
        information is already emailed when owner change occurs.</p>
      <div class="gmail_quote">On 08/07/2014 1:03 am, "Yavor Marinov"
        <<a moz-do-not-send="true" href="mailto:ymarinov@neterra.net">ymarinov@neterra.net</a>>
        wrote:<br type="attribution">
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          .8ex;border-left:1px #ccc solid;padding-left:1ex">
          hey guys,<br>
          <br>
          i have again (probably) silly question. Is there any chance
          when using<br>
          RT web interface, when replying the rt-mailgate to attach the
          username<br>
          who did the action. Now, when replying to a ticket, via email
          we receive<br>
          only the actual information written by user plus link to the
          ticket. I'm<br>
          asking this, because some of our managers don't want to handle
          with RT's<br>
          web interface, but needs info who actually took action over
          the ticket<br>
          <br>
          Thanks in advance<br>
          <br>
          --<br>
          RT Training - Boston, September 9-10<br>
          <a moz-do-not-send="true"
            href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
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