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<div class="moz-cite-prefix">Thanks for your time Peter.<br>
<br>
Currently in the received mail i need to add the username which
took action over the ticket, nothing more<br>
<div class="moz-signature"><br>
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On 7/8/2014 3:26 AM, Alex Peters wrote:<br>
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<blockquote
cite="mid:CAFdkmpvc2QVQmoYQ_Pix8A8huzPD2=5OckNo=Khd4RbR8QLyaA@mail.gmail.com"
type="cite">
<p dir="ltr">From your description, it seems that the managers are
currently watching the ticket as AdminCCs.</p>
<p dir="ltr">Can you please give an example of the information
that you need in the emails that are sent to the managers?</p>
<p dir="ltr">The emails already show the name and email address of
the person adding correspondence to the ticket. Ticket owner
information is already emailed when owner change occurs.</p>
<div class="gmail_quote">On 08/07/2014 1:03 am, "Yavor Marinov"
<<a moz-do-not-send="true" href="mailto:ymarinov@neterra.net">ymarinov@neterra.net</a>>
wrote:<br type="attribution">
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
hey guys,<br>
<br>
i have again (probably) silly question. Is there any chance
when using<br>
RT web interface, when replying the rt-mailgate to attach the
username<br>
who did the action. Now, when replying to a ticket, via email
we receive<br>
only the actual information written by user plus link to the
ticket. I'm<br>
asking this, because some of our managers don't want to handle
with RT's<br>
web interface, but needs info who actually took action over
the ticket<br>
<br>
Thanks in advance<br>
<br>
--<br>
RT Training - Boston, September 9-10<br>
<a moz-do-not-send="true"
href="http://bestpractical.com/training" target="_blank">http://bestpractical.com/training</a><br>
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