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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ok let’s try a different approach create a custom field that the user needs to check to have tickets assigned. If I do this I need to display to the administrator
who has the boxed checked and who does not. I cannot find any search screen that allow searching the users and displaying a custom user fields in a list.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Can this be done via a callback and displayed like the quick search areas are?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If so I would need a lot of help with building that functionally. I have not succeeded at build a callback that works yet.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Bryon Baker<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Network Operations Manager<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Copesan</span></i></b><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"> - Specialists in Pest Solutions<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">800-267-3726 • 262-783-6261 ext. 2296<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><a href="mailto:cstephan@copesan.com">bbaker@copesan.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><a href="http://www.copesan.com/"><span style="color:black">www.copesan.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">"Servicing North America with Local Care"</span></i></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> rt-users [mailto:rt-users-bounces@lists.bestpractical.com]
<b>On Behalf Of </b>Ram<br>
<b>Sent:</b> Tuesday, July 15, 2014 11:07 AM<br>
<b>To:</b> rt-users<br>
<b>Subject:</b> Re: [rt-users] Query<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">From: Bryon Baker <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">It looks like I should be able to do this using the Session table. If this is true is there a definition for the blob somewhere?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If you store your sessions in the RT DB as I do you can get a list of sessions:<o:p></o:p></p>
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<p class="MsoNormal">> mysql> select id, LastUpdated from sessions;<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">In any case you can always parse RT Session blobs using the rt session viewer:<o:p></o:p></p>
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<p class="MsoNormal"> <a href="http://bestpractical.com/docs/rt/4.2/rt-session-viewer.html">
http://bestpractical.com/docs/rt/4.2/rt-session-viewer.html</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">cheers,<o:p></o:p></p>
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<p class="MsoNormal">ram<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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